Director, Business Insights Analytics (US & Global) – Pharma Growth Portfolio

Merck & Co.

Job Description

The Director, Business Insights Analytics will be responsible for developing and communicating data-driven and actionable insights that drive greater customer and market understanding to inform launch & go-to market strategies and help meet in-line commercial objectives. 

The individual in this role will be an independent contributor as well as lead a team and, together, will act as the Commercial Insight & Analytics Lead for US and Global marketing teams. The ideal candidate will lead an insight team consisting of functional teams across market research, data strategy, forecasting, resource effectiveness, measurement, marketing/sales operations, digital analytics, competitive insights and strategy. This person will help scope, design, and deliver well-defined projects and insights; and track value ‘at stake’ and value realized. 

The preferred candidate should have intellectual curiosity, entrepreneurial spirit, consultative mindset, strong understanding of healthcare & pharma marketing. The person should be able to identify the data, analytics and research needs to define, enable, and inform commercial strategies of our brand and business leaders. The selected candidate should have a good understanding of US and Global data landscape, commercial analytics capabilities, and technology. This person should have demonstrated the ability to create structure, break down unstructured problem statements into solvable chunks, articulate what needs to be answered through new pieces of research and what needs to be addressed through secondary data driven analytics. The candidate should have strong Cardiovascular and/or Metabolic Disease and/or Rare Disease expertise/therapeutic area knowledge.

This role will require interfacing and collaborating with many teams. The candidate should demonstrate consistently strong leadership skills. The preferred candidate should have led cross functional teams in their prior roles, demonstrated the ability to develop talent and create a strong team culture that brings the best out of everyone in the team. The person will have a growth mindset and embody a culture of continuous learning. Effective communication skills are essential for a candidate to be successful in this role.

Individuals in this role should have shown the ability to mentor, coach, and lead teams (direct line management and indirect management of individuals with a dotted reporting line). The individual will develop the next generation of leaders within HHDDA (Human Health Digital, Data & Analytics). It is critical for the candidate to create a team culture where team members are focused on ‘things that matter’, empowered to act with urgency, actively innovate and are supported through continuous learning and feedback process. The chosen candidate should be a leader that strongly believes and embraces diversity, equity, and inclusion in the workplace. Individuals with prior experience leading high performing teams is highly desired.

Primary Job Functions: 

  • Engage with disease aligned teams and leaders across the US and Global commercial organizations to understand their strategic priorities across the commercial value chain from Business Development, Pipeline management to commercial development across launch and in-line assets and indication management. Can translate priorities into business needs and enable interconnected problem solving. 
  • Be a thought leader and strategic partner for commercial teams and senior marketing leaders. Engage, influence and, if needed, challenge commercial partners as an equal partner. Establish and manage close relationships with partners and stakeholders within HHDDA, marketing, sales, business operations, medical and finance.
  • Lead other Directors, Associate Directors, Senior Specialists with direct line management responsibility. The candidate should be able to lead their own teams and cross-functional insights Pods, comprised of cross-functional stakeholder groups across HHDDA and other parts of the organization.
  • Communicate & collaborate effectively with cross functional teams with competencies in market research, forecasting, commercial analytics, data science, customer engagement, data strategy, population health, competitive insights, marketing operations, medical & clinical backgrounds.
  • Develop and own commercial insight generation strategy and roadmap.
  • Articulate how the work, done till date, ties to business priorities, identify unmet needs and gaps that needs to be addressed. Develop a plan to address the additional needs and/or gaps to enable brand and commercial strategy by working with the functional leaders across the Human Health Digital, Data and Analytics (HHDDA) organization.
  • Understand the full book of work underway and planned to support a disease area or business unit. Work with cross functional teams to articulate the value or impact of each piece of work. Create a process to better articulate the ‘so what’ and ‘now what’ and track realized business value.
  • Work with marketing leadership to prioritize the work that needs to be done considering the capacity availability within HHDDA.
  • Understand the key takeaways from work done till date (across HHDDA) and enable insight syndication.
  • Travel may be required (<35%).


  • Undergraduate degree in related discipline is required.
  • MBA or Master’s or Doctorate degree in Decision Science, Marketing, Engineering, Public Health, Biological Sciences, Nursing, Pharmacy, Mathematics, Economy, Statistics, Computer Science, Medical Sciences is preferred.

Knowledge and Skills: 

  • Minimum of 7+ years of marketing insights and strategy support and expertise in delivering complex analytical projects in the pharmaceutical/biotech industry using brand analytics, market research and/or large patient or physician databases for US and Global markets
  • Experience and/or deep knowledge in Cardiovascular and Metabolic Diseases and or Rare Disease
  • Minimum 3+ years in leading commercial insights teams

Work location: Upper Gwynedd, PA or Rahway, NJ (role will be hybrid and chosen candidate is expected to be in the office at least 3 days/week).


In accordance with Managers’ Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

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Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

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U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

Under New York State, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected salary range:

$181,600.00 – $285,800.00

Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. For Washington State Jobs, a summary of benefits is listed here.

Search Firm Representatives Please Read Carefully 

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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Required Skills:

Business Analysis, Data Science, Demand Management, Innovation, Requirements Management, Sourcing and Procurement, Stakeholder Relationship Management, Strategic Planning

Preferred Skills:

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