Doctor’s Assistant

At VCA West Los Angeles Animal Hospital you can be the Doctor’s Assistant you have always wanted to be! VCA WLA is the largest VCA hospital on the West Coast. Our 45,000-square-foot building is filled with state-of-the-art equipment. We have a unique culture in our hospital that values each person’s individual skill and personality. There’s something special about you and we are excited to learn more!

Why Join The VCA Family?

We are passionate about supporting our teams and are committed to your continuing education and personal career development. VCA is a community of dedicated professionals that will encourage you to explore everything a Veterinary Technician career has to offer. At VCA we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!

Please see the responsibilities for the ER Doctor’s Assistant Role: 

• Must be able to work independently and collaboratively in order to effectively and accurately communicate with staff and clients. 
• Must be friendly, outgoing, “people-oriented,” positive, and able to maintain a professional and respectful attitude at all times. 
• Must possess proficient telephone and computer skills to maintain accurate medical records with VCA’s preferred software system. 
• Must be able to foster and maintain strong and professional relationships with clients and referring veterinarians. 
• Be knowledgeable of all patients in the ER department at the beginning of your scheduled shift. 
• Call all clients whose pet is having surgery that day to give a surgery order and address any questions or concerns.
• Assist clients with updates during their ER interaction including but not limited to discharges.
• Check fax, email, and deliver lab results/records to the appropriate doctor.
• Follow-up with recently discharged patients for status updates and inform ER doctor of patient status as needed. 
• Responsible for accurate completion and sending of referral letters to referring veterinarians. 
• Obtain authorization and facilitate pharmacy staff with filling in-house prescriptions as well as calling/faxing outside pharmacy prescriptions. 
• Develop a familiarity and understanding of procedures and estimates to better assist clients with Treatment Plans. 
• Follow any other doctors’ orders as appropriate. 
• Must be able to uphold and exemplify the principles of VCA’s Mission Statement, Three Steps of Service, and VCA Standard of Client Service. 
• Demonstrate willingness and patience when helping answer client questions regarding their pet’s aftercare. 
• Must support call distribution center and other department patient care coordinators to ensure that client calls and requests are being processed in a timely manner. 
• Effectively communicate with co-workers in a respectful manner at all times.
• Ensure all patients are clearly identified including entry on Smartflow, cage card, and ID collar.
• Assist ER doctors to direct traffic (patients and care) and leverage staff time.
• Providing support to the ER doctor during physical exams, and providing support for written documentation (SOAPs). 
• Assist the doctors with written exams in WoofWare’s electronic medical record, obtaining lab work, and providing assistance with diagnostic reports. 
• Keep records up to date- this includes client records with charges, medical history, vaccine status, medications administered, laboratory reports, etc.

Below are some of the benefits of working at VCA WLA: 

• Access to the people and financial resources of a large veterinary community
• Leadership opportunities
• Career development programs
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Continuing education allowance
• Tuition support and sponsorships
• Veterinary Technician license reimbursement
• Free mental health and wellness subscriptions (Head Space)
• Referral bonuses
• Competitive wage
• Medical, dental & vision insurance
• Generous pet care discounts
• Life, long and short-term disability insurance
• Paid parental leave
• Paid vacation and sick time
• 401(k)
• Full-time Job Type: Full-time

Salary: $22.00 – 25.00, based on experience and qualifications. 

Benefits:

• 401(k) with Employer Matching
• Dental Insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Further information and details regarding the position will be discussed with the interested candidate as this is a role within the ER department that encompasses a combination of 80% administrative and 20% technical skills. We look forward to speaking with you soon.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Read Full Description