Doctor’s Assistant (DA) – Surgery

If you are interested in working in a modern hospital with great doctors, experienced staff members and state of the art equipment, then look no further. VCA California Veterinary Specialists here in Ontario is the largest 24 hours Emergency and Specialty hospital in the Inland Empire. For almost 15 years, we have provided exceptional veterinary service and patient care. We take pride in what we do and are looking for a motivated individual who is willing to work with a strong team of individuals in a fast paced environment.

Summary:

As part of the Client Service Representative Team, the Doctor’s Assistant will help set the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities.

The Doctor’s Assistance, must be a self-starter with a strong attention to detail, ability to work in fast-paced environment, be able to handle difficult cases and clients. This position involves heavy communication with doctors, technicians, front office, and the clients. Strong written and verbal communication skills are a must.

Essential Duties and Responsibilities:

• Obtain initial patient histories from the clients
• Communicates effectively and respectfully, both in verbal and written form, with providers or clinical staff to obtain missing or incomplete information as well as updating owners regarding finances
• Captures and reviews daily charges from the Electrical Medical Records via WoofWare, to ensure standard coding and billing guidelines are followed correctly.
• Provides treatment plans for inpatient and outpatient diagnostics, procedures and hospitalization in a timely manner
• Accurately posts all payments paid at the time of service to the patient’s account.
• Audits and balances daily payment totals to treatment/s received or being received to a patient.
• Reviews and finalizes patient accounts prior to the close of the work day, with time permitting
• Must maintain professional and courteous relationships with all team members at all times.
• Must have predictable and consistent attendance and follow all attendance and lunch policies
• Alerts department manager of any issues needing further research.
• Perform client/patient follow-up phone calls
• Create and process prescription refills
• Call primary veterinarians for medical records
• Upload X-rays
• Review discharge instructions with clients
• Complete lab submission forms
• Assist CSRs and other Coordinators when needed
• Demonstrates a positive willingness to take on additional assignments and responsibilities.

Education and Experience:

High school graduate or equivalent. Experience with computers and multi-line phone system is required. Current experience (within the last 2 years) in veterinary medicine, either as a DA, Department Coordinator or veterinary assistant, is highly recommended. Experience in specialty medicine is a huge plus!

Salary: $20-25/ hour

Compensation is based on education, experience, skillset and other relevant credentials.

Position: This position is for a 4-day/10-hour work week, Monday – Thursday

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

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