Duty Manager

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Job Summary

We are looking for new members to join our Front of House Team. The Duty Manager is a key member of the team, responsible for ensuring the welfare of members of the public whilst on the premises and maintaining the highest possible standards of customer care during performances.

Job Description

Part-time permanent contract. Flexible working hours with an average of 20 hours per week. Evening and weekend work required.

Please note we would be happy to hear from you if you would be interested in doing a full-time role combining the Duty Manager and Bar Supervisor roles (39 hours per week total).

Job Requirements

Experience of developing, leading and managing teams in organisations that work in large public spaces or events, such as leisure, entertainment, sports, or other ticketed events
An articulate communicator, with good literacy and numeracy skills
Ability and confidence in managing a diverse team of volunteers, salaried and casual staff, treating differing views with discretion and diplomacy
Proactive and flexible attitude, particularly in the approach to working hours and duties
Positive attitude with a creative approach to increasing revenue and minimising costs
Excellent interpersonal and customer service skills
Experience of cashing up / dealing with the reconciliation of monies
Ability to work calmly under pressure, make decision in the moment, and problem solve
Ability to work collaboratively as part of a team
Conscientious, reliable and punctual
IT savvy – able and willing to learn new software skills

Job Overview

Job Title: Duty Manager
Salary: £25k-£30k
Hours:
Part time
Artform: Theatre
Role: Customer Service
Contract: Permanent
Closing date: Mon, 23 Feb 2026
Location:

South West

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Job: Duty Manager

Organisation: Exeter Northcott Theatre

Postcode: EX44QB

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Duty Manager

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