Duty Manager

Are you a confident and enthusiastic problem solver with a passion for working with the public?

We are seeking a friendly and welcoming Duty Manager to help us provide a first class customer experience to our audiences.

This is a full-time permanent role, working 40 hours per week. Working hours will vary and will be mainly evenings and weekends, although some day times are required.

Key Responsibilities:

• To lead the smooth running of the Front of House operation when there are performances
• To oversee the welfare of audiences and customers
• To lead on acknowledging and resolving questions and issues such as seating queries

What We’re Looking For:

• A confident problem-solver with experience of working with the public
• Someone who thrives within a busy and vibrant environment
• Excellent communication skills and the ability to deal with people with confidence and warmth
• A welcoming and inclusive attitude

We’d love applications from people of all backgrounds, especially from Black, Asian and ethnically diverse backgrounds, those who identify as Deaf and disabled people, neurodivergent people, members of the LGBTQIA+ community and those from lower socio-economic backgrounds. We are up for exploring support and development needs and will make reasonable adjustments to enable applicants to participate in the selection process, and for the successful applicant to carry out their role.

If you need us to make any adjustments to allow you to fully participate, would like an informal and confidential discussion about the position, or if you would like any information in a different format please contact Lucy Parker mailto:[email protected] – [email protected] or 01473 295900

The deadline for applications is 9am, Monday 24th March 2025

Interviews will be held at the theatre on Monday 31st March 2025

We will reimburse reasonable travel expenses for candidates to attend an interview.