Economic Empowerment Intern- Sacramento Fall 2024

ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

The Economic Empowerment department works to prepare refugees and immigrants for work through job placement, workplace education, financial literacy training, and ongoing career counseling and Pathways. The team partners with a network of employers who value the experiences of immigrants and the skills they bring, resulting in a diverse, strong, and vibrant workforce.

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Workforce Development Intern– Education 
• Work with the Economic Empowerment team to support new arrivals with their employment goals 
• Provide Job Readiness Training, including Mock Interviews and Resume Development services to all Employment and Career Pathway Programs clients; 
• Assist with a variety of programs such as career pathways, vocational education, and employment and job seeking workshops and trainings 
• Provide employment support to participants such as Resume Creation, Indeed Navigation Support, and Interview Preparation 
• Provide follow up on case management services, such as ESL and drivers’ class enrollments, as needed 
• Update and maintain WRS systems (Dynamics, Teams, case notes, case files, etc.) 
• Participate in staff development opportunities 
• Other duties as assigned 
• Workforce Development Intern– Early Employment 
• Work directly with the Early Employment Workforce Development Specialist and to support the job placement functions of the employment programs 
• Build partnerships with businesses and potential employers of refugee clients as well as assisting with additional career-focused trainings and events for clients 
• Work directly with clients for employment placement services as needed 
• Provide support to Early Employment, including but not limited to creating employer partnership executive summaries, employer promotion materials, and economic self-sufficiency client guidelines 
• Provide transportation to job fairs, appointments, and interviews as needed for select clients 
• Work with interpreters as needed to support client placement needs Update and maintain WRS systems (Dynamics, Teams, casenotes, casefiles) 
• Other duties as assigned 
• Employment Administer Intern– Enrollment Coordinator [Employment Specialist] 
• Collaborating with EE Team to provide employment counseling to clients that may include individual meetings, informing about job prospects, following up on job leads, and reviewing available career pathway opportunities 
• Provide direct assistance with ongoing mediation between clients and employers 
• Satisfy documentation and reporting requirements in accordance with state and federal grant standards 
• Develop contacts and relationships with new employers to increase interest in hiring clients as well as maintain and strengthen existing employer relationships 
• Maintain accurate case files and case notes for program participants 
• Work collaboratively with other members of the Family Services Department to creatively address barriers to self-sufficiency 
• Coordinate with church and volunteer staff to plan and ensure volunteers are meeting the needs of clients 
• Other duties as assigned 
• Monitoring and Evaluation Intern 
• Assist the EE Manager/Director with employment program evaluation and reporting 
• Complete and submit reports and statistics to grantors and WR leadership on a monthly, quarterly, semi-annual, and/or annual basis 
• Regularly review case documentation and case files to ensure grant compliance and appropriate and timely service deliver 
• Ensure employment staff and programs are prepared for program audits conducted by state and federal grantors and the World Relief Home Office 
• Administrative Intern 
• Provide administrative support to the Employment Specialist and Admin & Enrollment Coordinator 
• Manage the front desk, answer questions, field phone calls and relayed messages, and direct clients to appointments 
• Manage refugee case files and prepare documents to be sent to the home office 
• Other duties as assigned 
• Career Pathway Programs Intern 
• Implementation of Project Requirements, World Relief Policies and Procedures, and support clients to perform well
• Communicate World Relief Career Pathway Program Requirements to current and potential Career Pathway Clients. 
• Provide resources and tools to clients that help them complete their career pathway program in a timely manner. 
• Ensure the project enrollment and outcome expectations are met. 
• Program Outreach and Program Orientation
• Coordinate outreach initiatives aimed at providing immigrant communities in the Greater Sacramento area with information regarding employment and career advancement opportunities, including World Relief’s Career Advancement Course and employment programs; 
• Ensure the potential clients are provided with proper career pathway orientation. 
• Career Development and Direct Assistance
• Engage with clients in career exploration and collaborating on the development of career pathways plans identifying specific action steps toward end goals; 
• Assess and enroll immigrants interested in participating in World Relief’s Career Advancement Course in collaboration with educational institutions based on program requirements, processes, and guidelines. 
• Develop a Career Development Plan (CDP) in line with clients’ career goals. 
• Ensure the clients understand the program well that enrolled. 
• Provide feedback for the continual development of the career advancement programs at World Relief Sacramento, mainly for World Relief’s Career Advancement Course; 
• Pay and process Career Pathways Program payments according to the project requirements. 
• Assist the client with a career pathway through the Workforce Innovation and Opportunity Act (WIOA) assistance program. 
• Help refugees evaluate education documents through World Education Services (WES). 
• Enroll eligible clients in the Merit America Career Pathway Programs. 
• Connect clients with Federal programs supporting career development through Apprenticeship USA. 
• Partnership
• Identify training Providers and, in collaboration with the Department Manager, initiate a Memorandum of Understanding (MOU). 
• Research employment sectors for job opportunities as well as vocational training opportunities. 
• Ensure training plans and training delivery meet project standards. 
• Job Placement
• Provide Job Readiness Training to all enrolled career pathway program clients. 
• Develop contacts and relationships with new employers to increase interest in hiring WRC clients, as well as maintain and strengthen existing employer relationships. 
• Provide direct assistance with resumes, applications, interviews, job offer paperwork, and ongoing mediation with employers. 
• Coordinate with churches and volunteers serving WRC clients seeking employment. 
• Work collaboratively with other members of the Family Services and Education Departments to creatively address barriers to self-sufficiency 
• Record Management
• Enter client’s data into Microsoft Dynamics and the internal department tracker in a timely manner. 
• Satisfying documentation and reporting requirements in accordance with grant standards. 
• Ensure the Internal Department clients tracker and Microsoft Dynamics are up to date. 
• Maintain accurate case files and client notes for program participants. 
• Communication, Meetings and Appointments
• Communicate the upcoming client’s career pathway program-related appointments to the clients, including consular appointments, the first day of the class, and fee payments. Attend department, client, and office-wide meetings 
• Other responsibilities as assigned 

Knowledge, Skills, & Abilities

• Workforce Development Intern– Education 
• Ability to work effectively and sensitively with people of diverse cultural and religious backgrounds 
• Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and/or the use of interpreters 
• Workforce Development Intern– Early Employment 
• Ability to understand the labor market in Sacramento 
• Ability to research and summarize a variety of things including open job positions and requirements 
• Ability to work effectively and sensitively with people of diverse cultural and religious backgrounds 
• Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English ability and/or the use of interpreters 
• Preferred Qualifications
• Fluency in Dari and/or Pashto 
• Employment Administer Intern– Enrollment Coordinator [Employment Specialist] 
• Understanding of the U.S. employment market, particularity Sacramento 
• Willingness to advocate on behalf of clients with employers 
• Strong mediation and problem-solving skills 
• Valid Driver’s License and good driving record 
• Preferred Qualifications 
• Knowledge about the refugee/immigrant experience 
• Fluency in an additional language such as French, Swahili, Farsi, Spanish, Arabic, Dari, Pashto, or Burmese 
• Monitoring and Evaluation Intern 
• Working towards a bachelor’s degree in business, Social Work, or another related field 
• Valid driver’s license , reliable access to an insured vehicle required and clean driving record 
• Excellent problem-solving and conflict resolution skills; ability to assess, analyze, and respond to changing realities appropriately 
• Strong ability to work independently, remain focused, productive, and accomplish goals in a challenging, fluid and sometimes unpredictable environment 
• Administrative Intern 
• Ability to work effectively and sensitively with people of diverse cultural and religious backgrounds 
• Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and/or the use of interpreters 
• Ability to utilize communication over internet tools such as Zoom and other programs 
• Career Pathway Programs Intern 
• Implementation of Project Requirements, World Relief Policies and Procedures, and support clients to perform well
• Communicate World Relief Career Pathway Program Requirements to current and potential Career Pathway Clients. 
• Provide resources and tools to clients that help them complete their career pathway program in a timely manner. 
• Ensure the project enrollment and outcome expectations are met. 
• Program Outreach and Program Orientation
• Coordinate outreach initiatives aimed at providing immigrant communities in the Greater Sacramento area with information regarding employment and career advancement opportunities, including World Relief’s Career Advancement Course and employment programs; 
• Ensure the potential clients are provided with proper career pathway orientation.
• Career Development and Direct Assistance
• Engage with clients in career exploration and collaborating on the development of career pathways plans identifying specific action steps toward end goals; 
• Assess and enroll immigrants interested in participating in World Relief’s Career Advancement Course in collaboration with educational institutions based on program requirements, processes, and guidelines. 
• Develop a Career Development Plan (CDP) in line with clients’ career goals. 
• Ensure the clients understand the program well that enrolled. 
• Provide feedback for the continual development of the career advancement programs at World Relief Sacramento, mainly for World Relief’s Career Advancement Course; 
• Pay and process Career Pathways Program payments according to the project requirements. 
• Assist the client with a career pathway through the Workforce Innovation and Opportunity Act (WIOA) assistance program. 
• Help refugees evaluate education documents through World Education Services (WES). 
• Enroll eligible clients in the Merit America Career Pathway Programs. 
• Connect clients with Federal programs supporting career development through Apprenticeship USA. 
• Partnership
• Identify training Providers and, in collaboration with the Department Manager, initiate a Memorandum of Understanding (MOU). 
• Research employment sectors for job opportunities as well as vocational training opportunities. 
• Ensure training plans and training delivery meet project standards. Job Placement
• Provide Job Readiness Training to all enrolled career pathway program clients. 
• Develop contacts and relationships with new employers to increase interest in hiring WRC clients, as well as maintain and strengthen existing employer relationships. 
• Provide direct assistance with resumes, applications, interviews, job offer paperwork, and ongoing mediation with employers. 
• Coordinate with churches and volunteers serving WRC clients seeking employment. 
• Work collaboratively with other members of the Family Services and Education Departments to creatively address barriers to self-sufficiency 
• Record Management
• Enter client’s data into Microsoft Dynamics and the internal department tracker in a timely manner. 
• Satisfying documentation and reporting requirements in accordance with grant standards. 
• Ensure the Internal Department clients tracker and Microsoft Dynamics are up to date. 
• Maintain accurate case files and client notes for program participants. 
• Communication, Meetings and Appointments
• Communicate the upcoming client’s career pathway program-related appointments to the clients, including consular appointments, the first day of the class, and fee payments.
• Attend department, client, and office-wide meetings 
• Other responsibilities as assigned 

Requirements

• Pasion for Economic Empowerment and helping others
• Valid drivers license, access to reliable vehicle and clean driving record

While some internships are unpaid, the program is competitive and you are encouraged to approach it in the same way you would a job. Applicants are required to submit a cover letter, resume, application, and to pass a Criminal Background Check. Incomplete applications will not be considered.

Please note that an internship with World Relief does not guarantee a future job in the organization.

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