Extended Case Management Specialist

ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

The Extended Case Management Specialist is responsible for providing comprehensive, long-term case management services to refugees and other vulnerable populations. The Extended Case Management specialist will work in areas of Intake, Assessment & Referrals, Intensive Case Management and Enhanced Care Management. The specialist will work closely with clients to assess their ongoing needs and connect them with community resources to promote self-sufficiency and integration into American society. This role requires a compassionate, organized, and culturally competent individual who can navigate complex social service systems while advocating for the best interests of the clients.

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Implement program guidelines to ensure comprehensive, client-centered case management, including public benefits applications like SNAP, TANF, and Medicaid, navigating healthcare systems, and coordinating referrals to community services.
• Provide ongoing case management support to clients, including regular follow-ups to monitor progress and adjust service plans as needed.
• Act as a self-sufficiency coach to guide clients on their journey, teaching them how to find resources independently, educating them on their rights and responsibilities in the U.S., and empowering them to make informed decisions.
• Work closely with internal programs like employment programs, ESL, and benefits, as well as with case managers, program specialists, and volunteers, to deliver holistic support to clients.
• Advocate on behalf of clients with service providers, landlords, and other community resources.
• Identify and establish partnerships with local community organizations and service providers to expand available resources for clients.
• Coordinate external relationships and referral systems to support client needs and integrate services across programs like employment, career advancement, immigrant connections, and education or ESL programs.
• Maintain accurate and up-to-date case files, including detailed case notes on client interactions, service plans, and outcomes.
• Assist clients in navigating legal and administrative systems, including applying for benefits, paying off travel loans, making immigration service referrals, and updating addresses according to U.S. Citizenship and Immigration Services policies.
• If necessary, help coordinate or transport clients to mainly urgent medical appointments they may not be able to get to on their own and offer translation services if applicable.
• Attend all staff meetings as required.

Knowledge, Skills, & Abilities

• Compassionate and organized individual who can navigate complex social service systems while advocating for the best interests of the clients.
• Possesses the ability to navigate challenging situations with grace and assertiveness.
• They effectively communicate with clients and great listener.
• Flexibility and the ability to learn quickly in a fast-paced work environment.
• Great team player.
• Good verbal and written communication skills.
• Demonstrated ability to work sensitively and effectively in cross-cultural settings.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with case management software preferred.
• Ability to manage multiple tasks effectively and prioritize duties.
• Knowledge of social work principles and case management techniques.
• Experience in case management, health education, or related fields required; experience with refugee or vulnerable populations preferred.
• Bachelor’s degree in social work, human services, or a related field preferred.

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Highly organized, with the ability to manage multiple cases simultaneously and prioritize tasks effectively.
• Strong understanding of the challenges faced by refugees and immigrants, including trauma-informed care and cultural sensitivity.
• Excellent verbal and written communication skills, with the ability to clearly convey information to clients, colleagues, and external partners.
• Strong interpersonal skills, including empathy, active listening, and conflict resolution.
• Fluency in English required; proficiency in a second language like Spanish, Arabic, Swahili, Ukranian or others highly desirable.
• A valid US driver’s license and clean driving record are required.

World Relief offers a competitive benefits package (25 hours + per week):

• Medical, Dental, Vision
• Offer 16 company Paid Holidays + 4 additional Personal days per year!
• Paid Sick and Vacation Time
• Paid Parental Leave (12 weeks for qualified employees)
• FSAs: Medical & Dependent Care, & Commuter Funding
• Supplemental Life Insurance (employee, spouse, and children)
• Critical Illness, Hospital Indemnity, and Accident insurance policies
• Legal Shield Insurance

World Relief pays 100% for eligible employees:

• Group Term Life (employee, spouse, and children)
• Long Term & Short-term Disability
• Accidental Death and Dismemberment (AD&D)
• Long Distance Travel Insurance
• Employee Assistance Program (EAP)

World Relief – Retirement:

• 401K & Roth
• WR matches up to 4%, then an additional quarter percent up to 10%
• Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.

World Relief Discounts (Immediately Eligible):

• Verizon
• Pet Insurance through Nationwide
• Home and Auto insurance through Liberty Mutual
• Working Advantage Discount Program
• Active & Fit Gym Membership

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
• The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
• The employee frequently is required to sit, reach with hands and arms, talk and hear.

WORK ENVIRONMENT:

• General office setting. World Relief also offers hybrid and remote schedules for limited positions.
• Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
• Year-end archiving activities involve repeated lifting and bending.
• Physical, emotional and intellectual demands
• Equipment used: Employee computer (desktop or laptop), printer, and copier.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

We are proud to be an EEO/AA employer M/F/D/V.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.

In addition, physical or mental limitations will not be a factor in the application of World Relief’s employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.

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