Family Literacy Manager

ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

World Relief Western NY (WRWNY) seeks a full-time Family Literacy Manager to manage all aspects of the English Language class that is offered at our office Monday through Thursday from 5-7 pm, including but not limited to community partner relationships, volunteer management, childcare, building safety, curriculum development, and student attendance. Part of the full-time hours must include the M-Th 5-7 pm timeframe, but other hours are flexible.

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This role is responsible for supervising others and includes responsibilities consistent with supervising employees including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.
• Oversee and develop Family Literacy Program, which primarily serves refugees, children of refugees, humanitarian parolees (e.g. Ukrainians and Afghans), and other immigrants at the evening ESL course on site at WRWNY office Monday through Thursday from 5-7 pm, and which is taught by a certified ESL teacher through a community partnership with OACES. 
• Act as primary relationship holder with OACES and the OACES ESL teacher coming to teach the class, ensuring that the partnership is operating successfully for all parties.
• Provide responsibility for the program’s volunteers and interns, including those assigned to engage with ESL students, children of students, and any in-home clients.
• This may include recruitment, training, assigning, managing, or other tasks with volunteers as needed.
• Ensure that the childcare aspect of the Family Literacy class is operating appropriately: with at least two adults at all times, with sufficient materials, in an organized manner, etc. Future curriculums or programming can be developed by the Family Literacy Manager.
• Create and manage a registration workflow and appropriate class policies, in line with World Relief standards, for both students and their children, and ensure that all immigrant parents clearly understand these parameters.
• Track attendance data in the WRWNY database.
• Manage relationship with Foodlink (or other food provider) that provides hot meals each night of the class.
• Oversee delivery schedule, receipt of hot food, food distribution, and cleanup. 
• Ensure that rooms, supplies, materials, etc. are prepared for students prior to their arrival. Ensure building remains secure and orderly during and after class.
• Explore and coordinate community partnerships to augment evening class content (i.e. special drop-in presentations or clinics), including but not limited to health education, employment, community resources, childcare, etc. 
• Explore and develop additional programming components, including but not limited to after-school tutoring, summer programs, mentorship, parent-child dual learning curriculum, in-home ESL, pre-literate resources, child development, etc. 
• Promote the program to WRWNY clients as well as the broader community to encourage greater attendance and involvement.
• Work with the Office Director to develop a strategy for implementing and strengthening Family Literacy, ESL, and future developing programs. 
• Seek out grants or other funding that could support the Family Literacy Program or additional components in the future.
• Work with the Church and Community Engagement Team to recruit, train, and manage volunteers for the Family Literacy Program.
• Provide oversight to one part-time staff member assigned to support the program. 
• Actively participate in the national World Relief Education Community of Practice.
• Ensure that the Family Literacy Program follows national and local guidelines.
• Other duties as assigned

Knowledge, Skills, & Abilities

• Prior experience in program management, volunteer coordinating, community engagement, and/or children’s programming preferred. 
• Secondary language ability preferred, but not required. 

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Availability to work onsite at World Relief Western New York office Monday through Thursdays from 4:30 to 7:30, according to the RCSD calendar (including summer school).
• Work schedule can be flexible for remaining hours of the week based upon client and office needs.
• Ability to be a self-starter and work well independently. 

World Relief offers a competitive benefits package (25 hours + per week):

• Medical, Dental, Vision
• Offer 16 company Paid Holidays + 4 additional Personal days per year!
• Paid Sick and Vacation Time
• Paid Parental Leave (12 weeks for qualified employees)
• FSAs: Medical & Dependent Care, & Commuter Funding
• Supplemental Life Insurance (employee, spouse, and children)
• Critical Illness, Hospital Indemnity, and Accident insurance policies
• Legal Shield Insurance

World Relief pays 100% for eligible employees:

• Group Term Life (employee, spouse, and children)
• Long Term & Short-term Disability
• Accidental Death and Dismemberment (AD&D)
• Long Distance Travel Insurance
• Employee Assistance Program (EAP)

World Relief – Retirement:

• 401K & Roth
• WR matches up to 4%, then an additional quarter percent up to 10%
• Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.

World Relief Discounts (Immediately Eligible):

• Verizon
• Pet Insurance through Nationwide
• Home and Auto insurance through Liberty Mutual
• Working Advantage Discount Program
• Active & Fit Gym Membership

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
• The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
• The employee frequently is required to sit, reach with hands and arms, talk and hear.

WORK ENVIRONMENT:

• General office setting. World Relief also offers hybrid and remote schedules for limited positions.
• Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
• Year-end archiving activities involve repeated lifting and bending.
• Physical, emotional and intellectual demands
• Equipment used: Employee computer (desktop or laptop), printer, and copier.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

We are proud to be an EEO/AA employer M/F/D/V.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.

In addition, physical or mental limitations will not be a factor in the application of World Relief’s employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.

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