Front Area Administrative Coordinator, Veterinary Teaching Hospital – Open Pool

Description of Work Unit

Veterinary Teaching Hospital

At the CSU Veterinary Teaching Hospital (VTH) we exist to educate the next generation of veterinarians by providing exceptional veterinary care and service to the community every day. This work unit exists to provide administration and direction of the Veterinary Teaching Hospital and provide a support facility for service to the general public and referring veterinarians.

Why work at Colorado State University?

CSU was recently ranked first among Colorado-based educational employers and fifth among all in-state employers in Forbes magazine’s “America’s Best Employers by State!”

We are looking to add individuals to our team who have the following characteristics:

• Confidence – they expect success in what they do
• Compassion – they have genuine care and concern for others
• Commitment to Inclusive Excellence – they engage principles of diversity, equity, inclusion, and justice in all they do, valuing a supportive community where everyone’s contributions are valued, and all voices are heard
• Empowerment – they use their knowledge and skills to adjust, change, and improve daily tasks/work for themselves and others
• Integrity – they are honest, and others trust them
• Responsibility – they take ownership of decisions and actions

Our Investment in You

CSU is committed to providing employees with a strong and competitive benefits and well-being package that supports you, your health, and your family.

These CSU resources help with many aspects of your life – financial, physical, emotional, family, workplace wellness. These resources are part of our investment in you.

Employees are benefits eligible when working a minimum of 20 hours per week; benefits outlined below reflect full-time status of 40 hours per week; some benefits would be prorated for part-time status.

• Paid time off to include 24 vacation days, 15 sick days, 11 paid holidays annually
• Comprehensive benefits programs and services including Medical, Dental, Vision, Life, Disability, Parental Leave, work/life resources, and more
• Robust Employee Assistance Program (EAP) for your overall well-being
• FREE college credit courses (up to 9-semester credits per year) through the Employee Study Privilege program
• Tuition Scholarships up to 50% for eligible family members
• FREE employee growth opportunity through CSU training and development opportunitiesAfter-school programs and summer camps for kids
• Community Discounts
• FREE MAX transit use with CSU identification

For more detail about these and other Health and Welfare benefits and Commitment to Campus programs, visit our CSU Well-Being Hub at https://hr.colostate.edu/well-being-hub/ and our Benefits programs for Administrative Professional employees: https://hr.colostate.edu/current-employees/benefits/afap/.

Retirement Programs

While employees of CSU do not contribute to Social Security, the University and the state of Colorado offer competitive retirement plans. As a condition of employment and required by Colorado law, employees are required to participate in either the University’s Defined Contribution Plan (DCP) or the Public Employee’s Retirement Plan (PERA) of Colorado. Each plan offers a generous employer match between 10% – 21%. For more information, visit: https://hr.colostate.edu/current-employees/benefits/afap/retirement/.

Campus Culture and Principles of Community

Colorado State University has a campus culture that is driven by a desire always to do better and a vision to be the best place to learn, work, and discover. Our Principles of Community – Inclusion, Integrity, Respect, Service, and Social Justice – reflect our core values and support CSU’s mission and vision of access, research, teaching, service, and engagement. Each member of our community has a responsibility to uphold these principles when engaging with one another and acting on behalf of the University. For more information visit: https://hr.colostate.edu/prospective-employees/our-people/.

Tobacco and Smoke-Free

Colorado State University is a tobacco and smoke-free campus. For the health of our university community, the use of smoking, vaping or tobacco products is prohibited on CSU grounds or in buildings.

Position Summary

Be the Friendly Face and Organizational Force of Our Veterinary Teaching Hospital!

Are you a people person with a knack for organization? The Veterinary Teaching Hospital at Colorado State University is looking for a Front Area Administrative Coordinator to be the welcoming face and efficient heart of our bustling hospital. In this role, you’ll greet clients, manage front-desk operations, and ensure smooth communication between our veterinary teams and the public. If you’re detail-oriented, love working with both people and animals, and thrive in a fast-paced environment, we’d love for you to join our team!

These Front Area float positions exist to ensure adequate coverage in the Business Office, Medical Records, Reception, Call Center, and Information Desk. These positions direct clients and telephone calls to appropriate veterinary clinicians or departments from both the reception area and the call center; and to provide administrative support to clinicians and students caring for patients’ in-hospital or ambulatory by scheduling clients for optimal facility utilization using various parameters. They are responsible for entering charges for procedures performed and collects monies owed for services rendered, and also assist Medical Records in filing records, preparing charts, making copies, and handling requests for records.

When in reception area, these positions will focus on the clients when they arrive on-site and for the duration of their visit, appointment or procedure. Specifically, they will be responsible to check clients into the hospital, direct individuals, assist with client concerns, update electronic scheduling system, keep clients informed and ensure that patients are seen in a timely manner in the hospital. They will directly influence the clients’ VTH experience. These positions will support and cross cover for the call center, reception, medical records, and client services areas.

When working in the call center, these positions will focus on pre-admission/pre-registration and communications. Specifically, they will be responsible for answering all calls coming into the hospital currently on the operator line, small and large animal direct lines, scheduling appointments, paging/connecting clinicians and routing calls appropriately. These roles will also maintain online scheduling system, verify client/patient information, verify rDVM contact information, explain appointment process and procedures and determine patient service area based on nature of medical concerns and urgency of condition.

This is an essential worker position and must be willing and able to report to work as directed to perform essential and/or emergency services without delay or interruption.

These positions will have working hours between 6:30 AM-12:00 AM (midnight) and may be asked to adjust work schedule to meet the needs of the department and university.

The successful candidate must be legally authorized to work in the United States by the proposed start date; the department will not provide visa sponsorship for this position.

A bonus can be negotiated for eligible and successful candidates.

Required Job Qualifications

• High School diploma or GED.
• 6 months of general clerical experience.
• The successful candidate must be legally authorized to work in the United States by the proposed start date; the department will not provide visa sponsorship for this position.

Preferred Job Qualifications

• Call center, business office, medical record, and/or reception experience.
• Demonstrated experience with online scheduling systems.
• Strong verbal and written communication skills (assessed via written materials and during interview process).
• Independent decision-making skills (assessed during interview process).
• Flexibility – willing and able to work in several departments and flex to the needs and norms of each area.

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715, titleix@colostate.edu.

The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836, oeo@colostate.edu.

The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836, oeo@colostate.edu.

Any person may report sex discrimination under Title IX to the Office of Civil Rights, Department of Education.

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