Front Of House And Participation Assistant

MAIN DUTIES
GENERAL DUTIES
Taking responsibility for the building
Staffing the reception desk
Responding to requests and queries by the public, via email, phone and face to face communication
Setting up studios/theatre for events
Assist with general housekeeping, ensuring that The Garage is clean and tidy at all times
Undertake duties that relate to the smooth running of The Garage.
Correctly open and close the building, including locking and unlocking, enabling and disabling the alarm systems

MARKETING AND SALES
Taking a proactive approach to marketing the venue and activities run by The Garage to maximise sales opportunities
Ensuring all venue-based marketing (leaflets, posters, plasmas, etc.) are current and used to maximum effect
Assisting with the maintenance of marketing, press and distribution contact lists
Disseminating information via post, email or phone calls as required

ADMINISTRATIVE
Providing administrative support in relation to the Participation Department including but not limited to: contracting, collecting missed payments, processing bursary applications, exam support, scheduling & producing perfomances
Collecting feedback from hirers and participants

DEALING WITH BUILDING USERS AND EVENTS
Provide a friendly and efficient front of house service to all building users
To employ a proactive and positive approach to troubleshooting and problem solving
Assist with receiving visiting companies, ensuring that they are adhering to the policies of The Garage
Assist with Front of House operations in productions and events, including operating Box Office

HEALTH AND SAFETY
Completing health and safety related procedures as instructed by the Front of House Supervisor
Help to ensure all staff members, visiting professionals and young people are working within Health and Safety regulations

GENERAL
To maintain discretion and strict confidentiality in particularly sensitive situations
To be aware of policies