Front of House & Bar Team Member Fixed Contract

A full copy of the job description is available on our website along with the contracted shift times and dates.

The hourly rate is £12.71 per hour.

Duties include –

Visitor Experience

• To be part of creating a welcoming, accessible, and friendly environment for customers, maintaining the highest level of customer care
• As first point of contact for visitors to our buildings, offer a warm & friendly welcome to all.
• To be a point of information about Southwark Playhouse & all its activities.
• To be aware of all the access facilities that the Playhouse offers its customers & to actively promote these facilities to the public.
• To be responsible for the successful delivery of a first-class sales & customer service.
• To be inside the auditorium during performances when required.

Food & Beverage Operations

• To efficiently operate the theatre’s bar, kitchen, & floor areas, at all times.
• To responsibly handle takings & account for all income taken.
• To deal effectively with customer feedback & enquiries providing excellent customer service.
• To be proactive in bar & merchandise sales to ensure maximum profitability.
• To have a comprehensive knowledge of the organisation’s Food & Beverage offering.
• To ensure excellent food hygiene standards in both the Bar & Kitchen areas.
• Ensure that the bar is always fully stocked, & that stock is attractively presented.
• To ensure that all areas of the front of house are clean, tidy, & well organised.

Policies & Procedures

• To abide by & enforce appropriate licensing regulations.
• To adhere to & assist with stock control procedures.
• To ensure that daily cleaning duties are carried out & to assist with other weekly responsibilities.
• To attend training sessions necessary for the successful execution of the role.
• To adhere to all fire, health & safety procedures to minimise the risk of injury and accidents.
• To have an active role in the case of a building evacuation.
• To adhere to all staff work practises, rules & regulations.