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Front of House Manager

The Reader

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Job Summary

The Front of House manager will be responsible for our Front of House Team of Catering Assistants and Team Leaders, developing and managing the Social Enterprises at Calderstones. This is a fast paced role which requires excellent time management, work rate and organisational skills.

Job Description

Management and development is a huge part of this role, where you will be supporting a wide range of employees.

This could be for you if you:

  • Are aligned with our ethos and values
  • Are flexible, enthusiastic and positive
  • Have a passion for high quality customer service
  • Care about developing staff members
  • Are highly motivated and able to work at pace

Knowledge and Skills:

  • Significant front of house experience, to provide a professional and profitable service
  • Caf , restaurant and bar experience, delivering consistently great customer service across the site
  • Maintain a front of house presence and continually interact with staff, volunteers and visitors throughout the day providing excellent customer service
  • Be in control of stock take, keeping a log of monthly stock counts and processing through with finance
  • Monthly staff hours to be processed through Epos and logged through reporting hours worked, sickness and holidays and additional tips processed through for finance

Job Requirements

  • Leading/Supervising a catering team
  • Managing a Caf /Catering offer or similar Barista coffee trained
  • Experience of working within the catering and hospitality industry and have enthusiasm and energy with the ability to adapt to situations quickly in fast paced environments
  • Highly motivated with the ability to use own initiative to resolve problems with minimal supervision
  • Excellent communication and customer service skills with the ability to develop good relationships with colleagues and customers
  • Strong organisational and time management skills with an eye for detail, particularly around the presentation of the catering offer
  • Can demonstrate high level of honesty and integrity, ensuring that correct procedures are followed at all times by the Social Enterprise Team
  • Understanding of The Reader’s wider work and social values
  • Fully flexible to work on a rota basis (hours spanning 8am – 3am Monday to Sunday.

Job Overview

  • Job Title: Front of House Manager
  • Salary: £25k-£30k
  • Hours:
    Full time
  • Artform: Charity
  • Role: Catering & Hospitality
  • Contract: Permanent
  • Closing date: Tue, 08 Apr 2025

  • Location:

    North West

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Job: Front of House Manager

Job: Front of House Manager

Organisation: The Reader

Postcode: L18 3JB

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