Fundraising Assistant (Business Intelligence), GS-5, Montevideo, Uruguay, #94444

Under the supervision of the Senior Fundraising Associate (Business Intelligence) and the general guidance of the Fundraising Manager, the incumbent supports the section to assure the proper collection of revenues from individual donations, assure an adequate processing and administration of individual donors’ information, prepares statistical information and reports for decision making.

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, a future

UNICEF has been present in Uruguay since 1992. Since then, it has provided technical cooperation and financial assistance to the Government and to the society in different areas to promote the rights of children and adolescents and generate opportunities for all of them to achieve the full development of their abilities. UNICEF work is based on a cooperation program that is agreed with the government every five years. A new cooperation program between UNICEF and Uruguay’s Government started in March 2021.

UNICEF provides technical assistance and advice for monitoring, supporting and promoting children’s rights on the following areas within the country:

• Support policies to reduce levels of poverty affecting children with special focus on early child development.
• Prevention of non-communicable diseases on children under five.
• Improve graduation rates in upper secondary education.
• Guarantee the access of children with disabilities to inclusive education.
• Reduce the number of children and adolescents living in institutional care.
• Prevention of violence against girls and boys.
• Empower adolescents to participate in decision making processes.
• Improve alternatives to deprivation of liberty for adolescents in conflict with the law.
• Raise awareness about child rights among Uruguay’s general public and the engagement of the private sector, civil society organizations (CSOs) and academic institutions in promoting, protecting and monitoring child rights.

How can you make a difference?? 

Over the last years, Uruguay Country Office has experienced a sustained growth in fundraising, both in terms of revenue and in the number of pledge donors. Business intelligence is a key area to deliver the fundraising strategy and achieve the established goals, given the key role of data to boost results, to understand audiences’ behavior and to provide different analysis to diversify and grow. The position will play a key role to support the achievement of fundraising results through the management of Uruguay Country Office donors’ database and fundraising systems and tools while ensuring the compliance of data security and confidentiality standards.

Under the supervision of the Senior Fundraising Associate (Business Intelligence) and the general guidance of the Fundraising Manager, the incumbent supports the section to assure the proper collection of revenues from individual donations, assure an adequate processing and administration of individual donors’ information, prepares statistical information and reports for decision making.

Key Accountabilities and Duties & Tasks

Summary of key functions/accountabilities:

Exhaustive donor database reporting system periodically updated to support timely decision making and to contribute with the preparation of the Workplan and the Direct Marketing strategy

• Preparation of periodic reports: Collect information from Salesforce, Datawarehouse and other sources to prepare reports to be used by the area in various activities such as progress monitoring, preparation of the workplan and strategy planning, etc.
• Assist in the development of statistical report: attrition rates, SBRM, income projection among others.
• Assist in the development of knowledge and analysis of the donors and their behaviour.

Effectively and timely database uploading and maintenance

• Assist in the definition of different Database uploading and maintenance criteria.

• Maintenance of the database, which includes audit of data to confirm use of accurate entry process, and data cleaning, data normalisation, data enrichment and data deduplication.
• Develop periodical database reporting to audit database integrity.
• Verification and certification of database integrity.

Effectively and timely data processing and collection of revenues from individual donors

• Data processing and payment information transferred to means of payment.
• Assist in the monitoring of the billing and collection of donations through different means of payment.
• Monitoring of rejections and administrative or natural cancellations.
• Data entry of donations and rejections in the system.
• Update presentation guidelines according to changes or request made by credit cards.
• Support Operations on the conciliation process of Salesforce versus VISION. 

Database security

• Assist in the application of internal policies on data security and PCI-DSS normative.

To qualify as an advocate for every child you will have…

Minimum requirements:

Education: Completion of secondary education is required. Technical or university courses in database management, statistics, economics, computer science, social sciences, engineering or any other related field of discipline relevant to the job is an asset.

Work Experience: Minimum of five years of relevant work experience in database administration and security, capacity building and knowledge management, office management, administration and/or any other related field.

Language Requirements: Fluency in Spanish and Knowledge of English is required.

Desirables:

• Developing country work experience and/or familiarity with emergency.
• Broad exposure to substantive operating systems, platforms and applications.
• Practical experience on major database administration and/or operating systems development is desirable.
• Practical experience in business metric analysis, analytical marketing and information dashboards implementation is desirable.
• Work experience in fundraising is an asset.
• Work experience related to PCI-DSS rules and procedures is an asset.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

Familiarize yourself with our competency framework and its different levels.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of measures to include a more diverse workforce, such as paid parental leave, time off for breastfeeding purposes, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

UNICEF shall not facilitate the issuance of a visa and working authorization for candidates under consideration for positions at the national officer and general service category.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.