Global Finance & Quote-to-Cash Consumption Office Expert

Global Finance & Quote-to-Cash Consumption Office Expert

SAP

Machelen, Belgium

We are looking for team members to join the Global Finance & Quote-to-Cash Consumption Office who will focus on driving adoption & consumption and product use. Successful candidates will have strong knowledge of Finance, Quote-to-Cash products. They will work to improve customer satisfaction, make sure customers use the solutions they have purchased, and create lasting value for customers while reducing the risk of churn.

What You’ll Do

As part of the Global Finance & Quote-to-Cash Consumption Office, you will design, lead, and execute key programs that drive customer adoption, increase feature utilization, and foster long-term customer success. Your work will directly support regional and global teams, strengthen customer relationships, and improve customer health by addressing key challenges like churn and retention. Collaborating with cross-functional teams, you will play a vital role in empowering Customer Success Managers (CSMs) and driving meaningful impact in your responsible sub-solution through the following areas:

• CSM Support: Provide training, resources, and support to empower CSMs for success, collaborating closely with Regional CSM teams, product teams, product marketing, consulting, and development teams;
• Consumption: Lead adoption & consumption programs, increase feature utilization, align solutions with customer needs, and track metrics to drive continuous improvement;
• Customer Outreach: Drive customer engagement through programs, advocacy, feedback, and personalized strategies to build strong relationships and inform product improvements;
• Churn: Analyze churn, implement retention strategies, develop “save-the-customer” workflows, and monitor NRR to mitigate risks and improve customer health;
• Upsell/Cross sell: Identify the opportunities of existing customers and bring in business value driven upsell and cross-sell leads and programs.

What You’ll Bring

• 15+ years of experience in consulting, presales, or sales of complex enterprise software, with expertise in at least one area such as Accounting & Financial Close, Financial Planning, Working Capital Management, GRC & Global Tax, or Order-to-Cash solutions;
• Understanding of Finance & Quote-to-Cash processes and business value;
• Ability to effectively identify adoption and consumption opportunities and track churn;
• Ability defining the product performance and deliver the supporting materials to the field;
• Expert analytical skills in data reporting and interpretation, with the ability to develop actionable plans based on insights;
• Looking to build experience in designing and implementing scalable customer success programs globally;
• Exceptional organizational, communication and presentation skills, and ability to express nontechnical concepts clearly and concisely to meet goals and set priorities;
• Business acumen to communicate at the CFO, CTO, CIO, Product Management, Sales, and other CxO levels.

EDUCATION AND QUALIFICATION

• Bachelor’s degree in Computer Science, Math, Business Administration, Information Systems, or a related field of study;
• Business level English: Fluent;
• Bachelor equivalent: yes, Masters: desired.