Octagon
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Job Summary
Job Description
* Drive commercial performance and improvement, maximising opportunities such as venue hire, hospitality, events, retail and customer-focused activities.
* Lead customer experience, achieving the highest standards of welcome and service across all customer interactions.
* Lead venue management, ensuring the smooth and secure operations of the Octagon for all building visitors.
Job Requirements
* Several years of managerial experience in a cultural venue or visitor attraction in an operational, customer-facing and/or commercial role.
* A track record of outstanding team leadership.
* A track record of achieving improvements in customer experience and/or commercial performance.
* Entrepreneurial thinking, able to assess commercial opportunity and drive results.
* Able to set and control budges and negotiate contracts.
* Excellent communication and interpersonal skills.
* Able to prioritise effectively and manage competing demands.
* Knowledge of security, safety and health practices for a public venue.
* Knowledge of licensing requirements.
* Knowledge of building and facilities issues.
Job Overview
- Job Title: Head of Commercial and Customer Experience
- Salary: £40k-£50k
- Hours:
Full time - Artform: Theatre
- Role: Customer Service
- Contract: Permanent
- Closing date: Wed, 10 Jun 2026
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Location:
North Westnearmejobs.eu view on Google Maps
Job: Head of Commercial and Customer Experience
Job: Head of Commercial and Customer Experience
Organisation: Octagon
Postcode: BL1 1SB
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