Tyne Theatre and Opera House
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Job Summary
To lead and develop the Tyne Theatre & Opera House’s hospitality offer. Working with the senior management team to steer the hospitality operation through a period of development, with the goal of opening new bars, catering and corporate hospitality outlets.
Job Description
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Purpose of Role
To lead and develop the Tyne Theatre & Opera House’s hospitality offer. Working with the senior management team to steer the hospitality operation through a period of development, with the goal of opening new bars, catering and corporate hospitality outlets.
Duties to include:
- Interacting with customers and ensuring that high standards of customer service are maintained.
- Acting on customer feedback to improve the overall running of the venue
- Undertaking regular stock checks, placing orders with suppliers and restocking.
- To arrange staff rotas and timely submission of payroll information
- Ensuring regular maintenance of hospitality areas both front and back of house, and that all such areas are kept to the highest hygiene standards.
- Recruiting, training, and managing staff, including leading meetings, contributing to feedback to the senior team and Trustees.
- Monitoring profitability and performance to ensure sales targets are met or exceeded.
- maintaining relations with members of the police and licensing authorities.
- Any other task that is reasonably requested of you to effectively operate a busy city centre entertainment venue.
Job Requirements
- At least three years’ experience in a similar managerial role, preferable in a venue environment. (Essential)
- Personal License holder (Essential)
- IOSH – Managing safely qualification (desirable)
- Solid knowledge of customer service and the ability to resolve conflict in a calm and professional manner. (Essential)
- Strong communication and relationship building skill (Essential)
- Ability to use initiative and be a self-starter (Essential)
- Excellent time management and strong organisational skills (Essential)
- High level of attention to detail and excellent numeracy skills (Essential)
- Excellent organisational abilities. (Essential)
- Ability to manage confidential and sensitive employee information in accordance with guidelines. (Essential)
- MS Office Skills – Word and Excel (Essential)
Job Overview
- Job Title: Head of Hospitality
- Salary: £30k-£40k
- Hours:
Full time - Artform: Theatre
- Role: Catering & Hospitality
- Contract: Permanent
- Closing date: Mon, 22 Apr 2024
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Location:
North Eastnearmejobs.eu view on Google Maps
Job: Head of Hospitality
Job: Head of Hospitality
Organisation: Tyne Theatre and Opera House
Postcode: NE1 4AG
Apply now
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