Head of Marketing and Communications

Reporting to the Chief Operating Officer, this senior leadership role will drive audience growth, ticket sales, commercial income and brand reputation, while leading a high-performing team spanning music, destination, retail and digital marketing, communications and box office. Working closely with colleagues across the organisation, the successful candidate will help shape how audiences, customers and communities engage with our internationally recognised cultural destinations and programmes.

The role is based at Snape Maltings but some travel and support to other locations within Suffolk will also be required.

In particular, we are looking for:

A proven senior marketing and communications leader with experience of developing strategy and translating it into measurable results.
A strong track record of growing audiences, ticket sales, customer engagement and income through insight-led campaigns and effective decision-making.
An inspiring people manager with the ability to lead, motivate and develop high-performing teams across multiple disciplines.
Excellent stakeholder engagement skills, with the confidence to influence, collaborate and build strong relationships across a complex organisation.
Strong digital marketing expertise, including customer journeys, content strategy, CRM systems, audience data and performance analysis.
Experience of leading brand development, implementation or transformation projects and maintaining consistency across multiple channels and audiences.
A commercially aware and collaborative professional who can balance charitable purpose with commercial objectives, ideally within the arts, culture, visitor attraction, retail, hospitality or related sectors.