Head of Ticketing and Sales

nearmejobs.eu

Job: Head of Ticketing and Sales

Organisation: The Lost Estate

Postcode: w149lp

Job Title: Head of Ticketing and Sales
Salary: £50k+
Hours:
Full time
Artform: Performing arts
Role: Customer Service
Contract: Permanent
Closing date: Mon, 31 Mar 2025
Location:

London

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Job Description

We are seeking a dynamic and strategic Head of Sales & Ticketing to drive revenue growth and ensure an exceptional customer experience. This is not a traditional call center management role-we need a visionary leader who can scale complex customer service operations while developing long-term strategies that will shape our future.

In this role, you will oversee seamless customer interactions and lead sales and service team members to exceed business goals. Your leadership will be critical to optimising operations, leading on AI-driven solutions, and delivering a 10/10 experience to every customer, every time.

Job Requirements

Exceptional leadership and communication skills, with the ability to influence and collaborate across levels and departments.
Strong analytical, CRM, and spreadsheet skills.
Experience with online ticketing platforms (LineUp preferred).
Experience with AI, automation, CRM systems, and analytics-driven customer engagement.
Strong track record in sales leadership, revenue growth, and working to KPIs and conversion targets.
Strong financial acumen with experience managing budgets and operational costs.
Excellent written communication and customer engagement.
Passion for arts, hospitality, and immersive customer experiences.

Job Responsibilities

Customer Experience & Operations

Lead and drive efficiency in customer operations, ensuring exceptional service across multiple channels.
Monitor key operational metrics to drive continuous improvement.
Align customer feedback with business decisions by collaborating with executive leadership, product management, and marketing teams.

Sales & Revenue Growth

Develop and execute strategic sales initiatives to drive revenue and maximise customer conversions.
Implement data-driven pricing, lead on capacity management, discounting, and upselling strategies to optimize profitability.

Leadership & Team Development

Train and lead a high-performing sales and customer service team, fostering a culture of excellence and adaptability.
Implement best practices for customer interactions across phone, email, and social media platforms.

Financial & Performance Management

Manage and optimise budgets for customer operations and sales, balancing cost efficiency with service quality.

How to Apply

Please email a CV to [email protected] with subject line “Head of Ticketing”

Contact name: Hannah Waddington
Contact email: [email protected]

To help us track our recruitment effort, please indicate in your cover/motivation letter where (nearmejobs.eu) you saw this job posting.

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Head of Ticketing and Sales

Job: Head of Ticketing and Sales

Job Description

Job Requirements

Job Responsibilities

How to Apply

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