Health Educator in RICHMOND, Virginia

Title: Health Educator

Location: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our PulsePoint locations.

The Health Educator will be responsible for responding to inbound inquiries for disease management or medication alert programs.

How you will make an impact: ​

• Provides information to members eligible for disease management or medication alert programs.

• Makes outbound attempts to program members to provide health information according to program standards.

• Receives or places calls to members who have failed to enroll with disease management to encourage their enrollment in the correct disease management program.

• Diffuses situations with members who are resistant to health coaching and/or disease management interventions.

• Provides consultation to department associates regarding methods/approaches to help members recognize and overcome barriers to improve their health.

• Assists with increasing participants motivational level by addressing barriers and assessing needs.

• Focuses on improving member health by promoting incremental behavior change leading to healthier outcomes.

• Conducts behavioral assessments to identify individual member knowledge skills and behavioral needs.

• May coordinate with others in the multi-disciplinary clinical team.

Minimum Requirements

• BA/BS in appropriate field of specialization.

• Minimum of 2 years of related experience in direct care health education exercise instruction or patient education; or any combination of education and experience which would provide an equivalent background.

• For associates working within Puerto Rico who are member or patient facing either in a clinical setting or in the Best Transportation unit, a current PR health certificate and a current PR Law 300 certificate are required for this position.

Preferred Qualifications

• Prior experience in health coaching, disease management in a call center environment, and/or patient education and behavior change techniques and strong understanding of disease management principles is preferred.

• Certification or advanced certification and/or license appropriate to field of specialty preferred.

• Able to work 8hr shift between 10:00am – 7:30pm EST highly preferred.

For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.