Health IT Manager in Harbor Springs, Michigan

Job Title:         Health IT Manager

*Department: * Health

*Reports To:    * Assistant Health Director / IT Director

*Status:           * Exempt

*Salary Level:  * $55,281 to $82,922 Annually

*Level:             * C45

Opens:            November 27, 2024

Closes:             December 11, 2024

SUMMARY: Oversees IT for the LTBB Health Department. Works in conjunction with LTBB IT Department to ensure that LTBB Health Department IT needs are met. Supports electronic health record system. Supports all computer operations of the Health Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Health Specific IT Responsibilities:

• Provides excellent customer service to clients, vendors and fellow employees. Represents the LTBB Health Department in a professional and positive manner
• Learn current EMR system (RPMS) site manager responsibilities and ensure duties are carried out efficiently
• Assist with transition to new EMR system (EPIC EHR) including providing key support during build, user acceptance testing, system testing, and training
• Support organization during go live of new system and engage in continuous improvement activities as stabilization of new system is achieved
• Monitor error queues and troubleshoot system issues in current and future EMR systems
• Identify, assess, and troubleshoot application and equipment issues as they occur
• Track departmental IT needs through an IT ticketing system and provide data as needed to leadership
• Assist in developing evaluation methods to assess program strengths and identify areas for improvement
• Engage in intensive training and continuing education to build departmental knowledge and skills to deliver high quality IT services to entire Health Department
• Schedule all patch updates and maintenance and communicate changes to staff as necessary
• Troubleshoot issues and work with Bemidji area staff and national OIT staff to support RPMS programs and EHR as needed
• Work cooperatively and collaboratively with the Health Information Manager/Clinical Applications Coordinator to maintain health IT systems
• Perform ongoing information risk assessments and audits to ensure that information systems are adequately protected and meet all applicable federal regulations, including HIPAA certification requirements
• Consults with Health Department Administration and LTBB IT staff for application of system and studies or testing of certain equipment and application reporting requirements.
• Provides written narrative reports as requested

Health Department Computer Support in adherence to LTBB IT Department direction:

• PC and laptop hardware, software, and operating systems.
• Adding, editing, and mapping workstations to established network
• Laser and inkjet printer installation and maintenance.
• Installation and support of various other PC/laptop peripherals.
• Installation and support of various desktop applications including Microsoft Office, Adobe software, anti-virus software per LTBB MIS standards.
• Installation and support of LTBB telephone systems.

EDUCATION AND EXPERIENCE:

REQUIRED:

Experience with Electronic Health Record (EHR systems, preferably EPIC)

Associate degree in related field or four years of documented IT work experience, with at least minimum of three years Health IT experience.

A thorough understanding of computers and networking related to health care.

Possess knowledge of existing EHR policies and procedures associated with