Hospitality Operations Manager (University Sector)

The Venue:
Cardiff University, situated in the dynamic city of Cardiff, is a prestigious higher education institution known for its academic excellence.  We take pride in delivering exceptional event services and hosting a diverse range of conferences, providing attendees with seamless and unforgettable experiences.

Job Description:
As an integral part of our Operational Team, you will be responsible for planning and executing various events with a strong emphasis on customer interaction.  Your dedication to understanding and achieving our business goals, coupled with a commitment to maintaining high standards in all aspects of your work, will be crucial.  Your primary focus will be to ensure that food, beverage, and service standards are meticulously organised and executed, delivering a top-tier restaurant dining experience within a large-scale banqueting environment.  Collaborating with your team, you will develop event business plans aligned with the overall business strategy, while efficiently managing costs and ensuring optimal delivery of gross profit. Your role as Operations Manager encompasses people management, motivation, training, and development, ensuring that every aspect of our business, from logistics to equipment handling, consistently meets our high standards.

Ideal Candidate:
We seek a candidate with extensive events experience, encompassing both mobile and fixed site venues, who is now looking to advance their career within an in-house employer, specifically contributing to the high-end events dining level at Cardiff University.  Essential qualifications include substantial experience in managing “Large” Event Function Conferences, banqueting, and weddings, with exposure to financial management in high-volume quality venues.  The ideal candidate will possess strong organisational and planning skills, along with excellent communication capabilities, allowing them to interact confidently with clients, management, and staff at all levels.  Financial acumen is a must, as the role involves managing events and high-profile client relationships.  Additionally, you will be actively involved in planning and overseeing VIP events, providing support to your team during these occasions.

Rewards and Benefits:
At Cardiff University, we offer competitive remuneration, a comprehensive benefits package, and a nurturing environment for career growth.  Given the scope of Operational Events Management in this role, we provide an attractive salary and benefits package, starting at £39,347 per annum and incrementally increasing to £44,263 per annum (Grade 6). 

This post is full-time and open-ended. 

Our benefits scheme includes 37 days of annual leave plus bank holidays and access to various discounts, https://www.cardiff.ac.uk/jobs/what-we-can-offer

Please note this role requires you to be based on campus.

Opening date: 24 August 2023
Closing date: 4 September 2023

Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.  We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

IT IS OF THE UTMOST IMPORTANCE THAT YOU READ THE TEXT RELATING TO THE COMPLETION OF A SUPPORTING STATEMENT DETAILED WITHIN THE PERSON SPECIFICATION SECTION.