IN-Manager _ Order to Cash -Pharma _ Health Industries _ Advisory _ Hyderabad

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

Job Description & Summary

A career in our Service Operations Strategy practice, within Operations Strategy services, will provide you with the opportunity to help organisations reimagine their operations through a strategic lens to turn complexity into a competitive advantage. Our focus is to help our clients create differentiating capabilities that drive competitive advantages by developing plans to navigate their challenges, seeing what’s possible, and turning that into a reality. We assist in transforming operations from the way organisations engage their customers to executing strategic programmes to achieve enterprise wide operational excellence.

Our team helps organisations improve their customer operations by harmonising the customer interface, customer engagement, service delivery, and back office operations. As part of the team, you’ll help develop strategies that increase operational efficiency and optimise our clients service operations.

• Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. “

Job Description & Summary:

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional, our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

You’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Responsibilities:

Drive Improvement / Innovation in Business Process:

• Analyze Tickets and CRs and recommend improvement areas
• Work with L2 team to drive SAP standard solution usage and conduct training on the same for the key users.
• Validate change request viz-a-viz standard solution and recommend options on benefit vs. cost, prioritization to DPEx lead for consideration.
• Review Root causes and propose and drive preventative solutions.
• Drive the Solutioning for complex Change requests and assess impact of cross functional changes to mitigate risk.

Drive Innovations:

• Responsible for overall delivery of the stream / Products
• Drive rigor in documentation including Corrective and Preventive Action (CAPA)
• Validate the CR solution by the support team and ensure proper documentation.
• Review the Root Cause Analysis (RCA) & CAPA for P1 and P2 issues and ensure right documentation.

Collaborate with Business Leaders: 

• Align with Business leads on fortnightly basis to identify the pain areas, concerns and prepare a roadmap to address the same
• Regular connect with Business for identifying improvement opportunities in respective stream.
• Seek opportunities to improve delivery and close process gaps

Drive Operational Excellence

• Act as a knowledge bridge between Business, DPEx and support team & Forecast for Just in Time requirements to Project Manager for better fulfilment.
• Create Monthly release plan & Effort Estimation for new developments
• Responsible for solutioning, effort estimations & alignment with stake holders on new initiatives. & Responsible to present & review the SAP changes as a part of Change Control Board
• Responsible to connect SME’s / Innovation teams in PwC for presenting solutions that needs cross applications / products expertise.
• Acting as a point of contact for business for the function & Tracking and managing all business metrics
• Reduction in the volume of repeat incidents with a timeframe.

Mandatory skill sets:

• Essential Skills:

Exposure to Order to Cash/ Supply Chain, and exposure to S/4 HANA and enablement of process in S/4 or similar digital systems

Preferred skill sets:

• Pharma Consulting

Years of experience required:

6+ Years

Education qualification:

• MBA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Master of Business Administration

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Pharmacy Consulting

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Budgetary Management, Business Analysis, Business Development, Business Process Improvement, Business Transformation, Change Management, Coaching and Feedback, Communication, Creativity, Customer Relationship Management, Customer Strategy, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Financial Management, Inclusion, Intellectual Curiosity, Learning Agility, Management Consulting, Market Trends {+ 16 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

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