Investigations Case Intake & Analysis

European Bank for Reconstruction and Development




The Associate Director, Case Intake & Analysis, leads the assessment and triage of all allegations received regarding staff misconduct and allegations of prohibited practices by Bank counterparties. This includes workplace behaviour, sexual harassment, fraud, corruption, coercion and collusion under the Conduct and Disciplinary Rules and Procedures (CDRPs) for staff misconduct allegations and the Enforcement Policies and Procedures (EPPs) for allegations of prohibited practices by Bank counterparties.  

The incumbent has responsibility for managing and developing the Case Intake & Analysis function of the Investigation team. This includes developing the complaints assessment and triage process, development assessment and prioritisation guidelines, designing workflows, producing data analytics and trend reporting, and managing preliminary assessments of complaints received. They provide a quality assurance review process for preliminary assessments, produce analytical reports and metrics for OCCO senior management, internal and external reports such as the Annual Report and reports for the Audit and Risk Committee. They provide coaching and mentoring to the other team investigators.

The Associate Director also undertakes extensive liaison at an institutional and operational level with investigative staff in other multi-lateral development banks and co-financing institutions and contributes to the development of the Bank’s integrity policies and procedures.

Accountabilities & Responsibilities:

  • Responsible for the delivery of expert advice and management of the Case Intake & Analysis function.
  • Actively manages the relationship with key internal stakeholders and external parties to effectively develop constructive and positive dialogue and consultations on allegations received.
  • Leads regular reviews and introduction of aligned Case Intake procedures and processes, in close collaboration with the Investigation team, CCO, HR, OGC and other internal stakeholders.
  • Leads desk reviews and preliminary assessments for complaints received to ensure effective and fair management of allegations in line with the CDRPs and EPPs;
  • Accountable to, and supervised by, the Director Investigations.
  • Represent the Bank by contacting complainants and persons inside and outside EBRD in order to obtain relevant information relating to an allegation, in order to make a full and detailed assessment;
  • Ensure all allegations, case decisions and recommendations for the next steps to the Director Investigations are fully documented in the Case Management System;
  • Provides oversight and advice on case progress and material obtained to assist in determining appropriate action;
  • Advises the Director Investigations and Associate Directors for Internal and External Investigations on the progress of preliminary assessments and advises on recommended next steps;
  • Develop and maintain Case Intake & Analysis workflows, standard operating procedures and investigation manual;
  • Identify resource needs to further develop the function including the development of relevant Business Cases;
  • Collate and undertake analysis of management information trends, investigation outcomes and lessons learned for reporting and cascading to OCCO senior management, Internal Audit, OGC, Risk and across EBRD;
  • Lead on production of data analytics and reporting to CCO, Director Investigations, annual reports and senior-level meetings such as the Audit & Risk Committee;
  • Actively engage with external partners such as law enforcement and other IFI’s with regards to joint assessments of complaints, exclusion or policy work;
  • Represents the Bank at IFI conferences and other fora on Investigation and Case Intake matters  to keep abreast of development, trends and innovations in best practice and policy
  • Fully support the Director, Investigations and CCO in undertaking special initiatives/projects and other ad hoc assignments.

Knowledge, Skills, Experience & Qualifications:

  • A degree in a relevant area (law (LLM or JD), criminology, audit, finance, banking, finance, employment relations) or equivalent relevant professional experience.
  • Significant professional experience in investigations and Case Intake/triage functions both with respect to staff misconduct and Prohibited Practices (or equivalent).
  • Experience in assisting with complex investigations and managing own caseload.
  • High standard of personal integrity and discretion, especially related to working in a sensitive work environment.
  • Demonstrated ability to work to challenging deadlines with a proactive approach to problem-solving
  • Experience handling complex matters with diplomacy and sensitivity in a multicultural working environment.
  • Strong analytical skills with the ability to interpret complex legal and financial information.
  • Demonstrated experience providing well-reasoned and considered judgment in complex situations.
  • Results-oriented and resilient, with the ability to work flexibly, outside a standard structure and framework.
  • Strong advocacy and liaison skills and proven ability to communicate with peers as well as to communicate with and manage stakeholders at all levels.
  • Good working knowledge of data and trend analysis.
  • Demonstrated experience with investigation policy development, including negotiations with International Institutions.
  • Good understanding of EBRD’s mission, mandate and processes.
  • Strong interpersonal skills with the ability to quickly form working relationships and gain credibility with a wide selection of staff and members of the Board of Directors.
  • Effective team player.
  • Excellent command of English, both written and spoken, together with the ability to draft in English to a very high standard; familiarity with other languages used in the Bank’s countries of operation is an advantage.





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