JOB DESCRIPTION

The International Rescue Committee (IRC) responds to the world”s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world”s largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you”re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Scope of Work:

The IRC’s Home Study and Post-Release Services (HSPRS) supports unaccompanied children throughout the U.S. The goals of the Home-Study Post Release Services Program (HS/PRS) are to:

• Assess the safety and suitability of a sponsor before an unaccompanied child is released from custody into a sponsor’s care (Home Study)
• Provide case management support via remote and / or conducting in-home visits to ensure the continued safety and stability of children in sponsor’s homes and linking children to resources in the community (Post Release Services).

The Program Lead plays a leadership role in program delivery of HSPRS services to unaccompanied children and their families. This includes supervising key regional program delivery staff, providing critical oversight to program delivery metrics, and ensuring fidelity to processes and procedures. A major role of the Program Lead is to engage HSPRS leaders and other internal stakeholders to identify and analyze trends and issues emerging in program delivery, develop solutions, and lead related change management efforts to continually strengthen processes. The Program Lead will also act as a liaison with external stakeholders, including other HSPRS providers, to stay abreast of policy changes and share resources and best practices. The position may also be called upon to build the capacity of providers and systems that serve HSPRS clients.

This position is part of a three-year project ending September 30, 2026, with an opportunity for renewal.

MAJOR RESPONSIBILITIES:

• Establish and ensure fidelity to quality processes and procedures within program delivery, compliance with federal regulation, and adherence to contract requirements.
• Frequently liaise with Quality Assurance, contract management, Training, Director and Deputy Directors to analyze any needed changes and drive continuous improvement of processes.
• Supervise HSPRS Regional Supervisors and Senior Clinical Program Manager.
• Manage and ensure regular meetings with leadership staff including Regional and Clinical teams as needed to discuss trends, and program delivery strengths and challenges to identify solutions.
• Analyze data and reports and present findings to the HSPRS Director.
• Identify and implement best practices which create efficiencies and enhance service delivery.
• Act as the primary liaison to Quality Assurance to partner in effectively managing and improving documentation and data quality systems, including physical case files and online databases.
• Act as a secondary liaison to the Office of Refugee Resettlement related to service delivery and programming.
• Support the Regional Supervisors and Senior Clinical Program Manager as a point of escalation for complex cases.
• Ensure efficient systems are in place for program staff to collect and compile relevant and concise information for routine project reports and occasional special reports as required.
• Work closely with the Quality Assurance and Monitoring Officer to ensure Program Delivery staff understand and can adhere to policy, protocols and procedures.
• Liaise with unaccompanied children stakeholders including other HSPRS providers to understand changes in the sector, including joining working groups and coalitions.
• Provide trainings to internal and external stakeholders to increase knowledge about HSPRS programming and children and family needs.
• Provide oversight and support to HSPRS program services within a given region.
• Ensure contractual obligations including the number of Unaccompanied Children who receive HSPRS annually.
• Support routine monitoring of services to ensure continuous quality.
• Work collaboratively with the HSPRS leadership team to coordinate case acceptance, training, and technical assistance, and submit reports, as needed.
• Coordinate with Regional Supervisors and Senior Clinical Program Manager to ensure timely and accurate program reports, including financial reports.
• Establish a sense of teamwork even when staff are working remotely in different geographic areas.
• Represent IRC in meetings and events with local partners and community stakeholders.
• Other duties as assigned.

JOB REQUIREMENTS:

• Master’s degree with a minimum of three years of program management and supervisory experience in social services, including program oversight, review and monitoring of cases, and compliance with contractual obligations OR a bachelor’s degree with a minimum of five years of program management and supervisory experience in social services, including program oversight, review and monitoring of cases, and compliance with contractual obligations.
• Knowledgeable about family preservation, kinship care, and/or general child welfare.
• Experience in conducting Home Studies and Post-Release Services case management, as well as writing thorough and professional assessment reports.
• Knowledge of the needs of Unaccompanied Children, the services they are eligible for, and experience in building connections to support resources and referrals.
• Experience in monitoring and driving program improvement processes including change management efforts.
• Experience analyzing data and writing reports.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Proven ability to contribute both independently and as a key team member.
• Self-starter with excellent problem-solving skills combined with the ability to prioritize duties and manage time effectively.
• Ability to work evenings and weekends as needed.
• Proficient in Microsoft Office applications (Word, Excel, Outlook), Microsoft Teams, Zoom, and other platforms.
• Excellent verbal and written communication skills
• Valid driver’s license.
• Must be cleared and approved by Office of Refugee Resettlement and background check including FBI fingerprints and Child Abuse and Neglect checks required upon hire (initiated by IRC after acceptance of the position).

WORKING ENVIRONMENT:  

A combination of standard office environment, remote work, and community-based work within the service delivery area to perform the above outlined responsibilities.  May be required to travel up to 20%.

Compensation: (Pay Range: $68,614 – $78,416) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
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Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

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Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

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