IT Officer, Engineering I

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.

ITS Vice Presidency Context:

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. 

• The Technology Platforms (ITSPL) team is anchored in the WBG Technology Office (ITSTO) division in ITS. ITSPL delivers comprehensive IT platform solutions that integrate security, cloud-first strategies, automation, and self-service capabilities. The unit provides Identity and Access Management (IAM) leveraging Zero Trust principles, Platform Engineering using standard cloud services with Infrastructure as Code (IaC) for fast deployment, Database and Integration management for seamless connectivity, and alignment of Cloud Operations with enterprise standards for reliability and cost-effectiveness.
• We provide a meaningful, open, and collaborative environment. We have many interesting problems to solve, providing you an opportunity to develop your skills while contributing to the mission of the bank. We value teamwork, openness, curiosity, and persistence.
• The IT Officer is responsible for designing, developing, configuring, testing, and operating large Splunk deployments. The candidate will help to define and implement the WBG Log Management vision, with distributed logging environments. This will require a broader understanding of the market and industry trends. The candidate must have a technical background and experience with Splunk or other similar platforms for collecting/analyzing logs from IT infrastructure and applications. Candidate should have strong scripting and programming skills. Experience with Cribl is a plus.

Roles and Responsibilities:

• Provide technical support for the existing Splunk deployment and ensure it is running at optimal performance.
• Design and implement best practices for log management, build standards and guide clients in these best practices
• Identify gaps in existing operation, assign tasks to contractors
• Establish standards and best practices for managing log data and knowledge objects, taking into account security, e.g. RBAC, and usability
• Identify and implement improvements in the data quality, security and usability of the log data
• Identify and implement additional data sources, or new uses for existing data that will increase the value
• Provide input on architectural design considering, changes in technology within the context of ITS’ current implementation and future roadmap.
• Advise on implementation of new features and components. Work with clients ensure the features are used correctly.
• Guide contractual team members and oversee operational tasks.

Selection Criteria

• Master’s degree with 5 years relevant experience or equivalent combination of education and experience.
• Role Specific Experience: 5+ years of experience in being a key contributor for a large Splunk deployment (2TB per day +), or equivalent log management platform
• Advance knowledge of all facets of a Splunk deployment, Indexers, Heavy and Universal forwarders, Search heads, SHC
• Strong Cribl experience is a plus
• Strong Python scripting skills
• Advanced Splunk App Development skills
• Proven skills in supporting other platforms that enable extensive search, monitoring, analysis, and visualization of big data gathered from various ITS system components
• Strong knowledge of Splunk Core, Enterprise security and ITSI
• Strong knowledge of Splunk Query Language and the ability to create advanced dashboards
• Advanced understanding of log management and how to use UF and HF to manipulate inputs to create standard formats. Experience with Cribl is a plus
• Familiarity with performance analysis using performance monitoring and tuning tools.
• Strong analytical thinking skills.
• Experience in Agile Methodology
• Team player who works well with technical and non-technical resources.
• Stays abreast of new technology trends in project management area, and the broader IT industry.
• Excellent interpersonal skills, including an ability to work effectively in a team/task force as a participant or team leader.
• Excellent oral and written communications skills and experience interacting with both business and IT individuals.

Source: https://worldbankgroup.csod.com/ats/careersite/JobDetails.aspx?id=29555&site=1