As IT Operations Manager, you are responsible for the day to day operations of the IT infrastructure of SN. You scope covers operations of network, hosting, workplace and line of business applications.
You work closely with service desk, subject matter experts and suppliers to ensure performance, uptime and planned changes are according to defined standards.
You play a key role in (complex) incidents/problems and can rely on a broad knowledge and experience in IT infrastructure to steer suppliers towards quick resolution. You are a good communicator and have experience with steering teams and suppliers.
You maintain good relationships with the various suppliers and review their performance on a regular basis. You act as an escalation point should issues arise.
Seen the nature of our business you may be called upon outside of workhours to steer suppliers towards resolution on issues that are impacting airline operations.
You report to the Head of Infrastructure and Operations.
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