ITSM Configuration Manager

ITSM Configuration Manager

Netcompany-Intrasoft

Brussels, Belgium

Job Description

Are you ready for a sneak-peek in the day of a ITSM Configuration Manager in Netcompany?

As an ITSM Configuration Manager you will:

• Drive the development, adoption, and standardization of Configuration Management best practices across ITSM processes.
• Contribute to the definition of the Configuration Management strategy, objectives, and roadmap, ensuring alignment across services.
• Ensure the Configuration Management process and CMDB framework are implemented, fit for purpose, and compliant with enterprise standards.
• Facilitate advisory and tactical boards, engaging stakeholders to ensure process governance and alignment.
• Oversee the centralized CMDB and associated toolset, ensuring integration, data quality, and ongoing optimization.
• Establish clear roles and accountability for Configuration Process Owners, CI Owners, and Controllers.
• Define, monitor, and report on Configuration Management KPIs to drive process effectiveness and continuous improvement.
• Maintain process documentation in the knowledge management system and lead regular reviews to enhance maturity and reliability.

Qualifications

What would make you a fit for the role:

• University degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 years of relevant experience in IT service management, preferably in multi-tower and multi-site environments.
• Strong understanding of IT service management best practices and standards (e.g., ITIL, IT4IT).
• Proven experience in delivering ITSM processes across complex environments.
• Competency in various planning and process improvement methodologies; strong analytical skills with the ability to interpret data and statistics for forecasting and decision-making.
• Excellent verbal and written communication skills; ability to deliver presentations clearly and effectively. Command of English is required; French is a strong plus.
• Relevant certifications in at least one of the following areas:
  • ITIL 4 Managing Professional
  • ITIL v3 Intermediate/Expert/MALC
  • IT4IT
  • UML, BPMN 2.0 (Business Process Modelling)
  • OMG Certified Expert in BPM (OCEB)