Junior Travel Specialist

Position description

Credence is one of the largest and fastest growing privately-held government technology and services companies and is repeatedly acclaimed as a Washington Post Top Workplace. As evidenced by our awards and certifications, we have the capability and maturity, as well as the agility and responsiveness, to tackle our customers’ most challenging mission needs. Our teams solve agency-wide IT challenges, including DevSecOps and AI solutions; protect our nation’s critical systems from cyber attacks; engineer innovative warfighting systems; train fighter pilots; and support global health and humanitarian assistance programs that save lives and alleviate suffering. Our technology solutions drive innovation, efficiencies, and savings to benefit the mission in tangible ways. For each project, our goal is to exceed customer expectations, and for each employee, to foster excellence and promote wellbeing—ideals best exemplified by our corporate philosophy: One measure of success. Yours.

Duties

Overview

Team Credence is a multi-company partnership proudly led by Credence Management Solutions, an industry leading government contractor with a longstanding commitment to USAID and its global health and humanitarian missions. In concert with our small business partners—ZemiTek (8(a), EDWOSB), Claro KC (SB), EnCompass (WO), and Global Emergency Group (SB)—Team Credence operates as one team, bringing together exceptional USAID institutional support experience, technical leadership, and an unmatched commitment to BHA and its mission.

USAID’s Bureau for Humanitarian Assistance (USAID/BHA) is the lead federal coordinator for international disaster assistance. USAID/BHA provides and coordinates U.S. Government (USG) international humanitarian assistance to save lives, alleviate human suffering, and reduce the physical, social, and economic impact of rapid and slow-onset disasters by supporting at-risk populations to build stable foundations to withstand humanitarian shocks and stresses. Team Credence, through the Bureau for Humanitarian Assistance Support Contract (BHASC), provides operational and administrative support to provide and coordinate humanitarian assistance and maintain 24/7 response capability.

The Junior Travel Specialist will be responsible for performing routine administrative duties to support the BHA Travel Team as a whole. The requirements include administrative tasks such as typing, formatting, preparing draft and final documents, distributing correspondence, and travel documents as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities include, but are not limited to the duties listed below

• Support the Travel Team to ensure that all travel arrangements, documents, and document processes are compliant for the client and corporate;
• Prepare travel authorizations and amendments in accordance with the Agency’s ADS travel policies and procedures. Ensure all accounting information is entered accurately for all travel authorizations and amendments. 
• Coordinate with the traveler and with the USAID travel agent to provide the travel with a travel authorization and ticket receipt;
• Assist USAID travelers with the preparation, review, and submission of travel voucher package;
• Process applications and requests for renewals of Diplomatic and Official passports for program-funded staff;
• Establish and maintain effective and productive working relationships with administrative and financial personnel in USAID Missions, M/FM, regional financial management service centers, USAID Travel Office (M/MS/TTD) and the Agency’s dedicated TMC to facilitate the timely processing of all travel requests.
• Process visa applications and requests for renewals of Diplomatic and Official passports;
• Maintains or provides assistance with travel tracking systems, and assists in the design and maintenance of spreadsheets and databases to support these systems;
• Maintains schedules and provides logistical support as needed;
• Ensure the maintenance of hard and electronic files and assist in maintaining tracking systems for travel related documents such as: travel authorizations, vouchers, scanned passports, photos, medical evacuation policy information, etc.;
• Provide reporting support, prepare correspondence and documents;
• Maintain project physical files and “real time” record of all current travelers and their itineraries;
• Provide clear communication to all customers on the travel process while maintaining a high standard of customer service;
• Other duties as assigned.

Qualifications

Education, Requirements and Qualifications

• Minimum Education and Experience:
  • BS 0+ Years or HS 4+
• Must be a US citizen and be able to obtain and maintain a US Government issued Secret clearance for the duration of your employment.

Other Qualifications and Requirements

• Possess excellent judgment and reliability;
• Have strong organizational skills and exceptional attention to detail;
• Possess excellent oral and written communication skills;
• Have strong working knowledge of Microsoft Office and Google Suite;
• Be able to multi-task and work under deadlines in a fast-paced and collaborative environment;
• Be capable of prioritizing tasks and follow up on actions without prompting;
• Be flexible and adaptable to changing circumstances; and
• Be willing to go the extra mile and participate as an active team member who assists other team members as necessary.
• Working Conditions and Physical Requirements:
  • Hybrid work environment (in-person with the ability to telework);
  • Lifting in excess of 25 lbs, standing for long periods of time, traveling across base regularly, transporting equipment, etc).

Team Credence Values and Core Performance Competencies

• Accountability: Takes ownership of work responsibilities and holds high standards. Keeps commitments and takes appropriate actions to meet obligations. Pursues efficiency and effectiveness and adheres to organization policies and procedures.
• Collegiality: Recognizes that everyone at BHA and USAID unites in a common purpose and respects each other’s abilities to work toward that purpose. Treat others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Adheres to organization philosophies on culture, diversity, and inclusiveness.
• Capability: Assesses and recognizes own strengths and weaknesses; pursues professional development aligned with organizational role, contribution, and goals. Proactively shares knowledge with others to foster learning across the organization.

Application instructions

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