Major Gifts Manager

Position description

The Major Gifts National Team Manager provides strategic and operational support to the Major Gifts team of a global NGO, with a focus on driving revenue growth through effective portfolio management, donor communications, and fundraising campaigns. This role partners with Relationship Managers (RMs) to strengthen donor engagement through tailored outreach and high-performing fundraising campaigns and interactions. The Manager ensures that donor records are accurate, outreach is coordinated and timely, and that all communications reflect CARE’s mission and a high standard of donor care.

Location: New York, Washington, DC, or Atlanta for a hybrid position.

Fundraising Campaigns & Donor Outreach

• Partner with RMs to recommend and implement targeted outreach strategies that align with donor interests and giving history.
• Regularly review assigned donor portfolios to identify lapsed or under-engaged donors and recommend appropriate re-engagement strategies.
• Prepare donor mail and email lists for targeted campaigns by selecting and segmenting prospects based on giving history, engagement level, and strategic priorities; coordinate closely with RMs and Major Gifts Operations Specialist to ensure accuracy and relevance of outreach lists.

Conduct basic prospect research and coordinate with the Research team to support donor qualification and strategy development.

Portfolio and Pipeline Management

• Working with RMs, maintain accurate donor records and pipelines in Salesforce, including tracking gift opportunities, action steps, and engagement history.
• Coordinate with Major Gifts Operations Specialist and National Team Relationship Managers to ensure gifts are accurately recorded, receipted, and acknowledged.
• Monitor and support complex gifts (e.g., DAFs, stock, family foundation contributions), ensuring timely and customized stewardship responses.

Flag emerging portfolio needs, data gaps, or follow-up actions and coordinate closely with RMs and other internal stakeholders to resolve them.

Donor Communications & Briefings

• Draft high-quality donor communications, including emails, meeting follow-ups, and call notes tailored to donor preferences and priorities.
• Ensure internal briefings and post-meeting documentation—including donor briefs, meeting agendas, action items, and internal recommendations—are completed with clarity, timeliness, and discretion.

Application instructions

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