Manager Clinical Support (dentist background)

More about the role

Join a team that is changing millions of lives. 

Transforming smiles, changing lives. 

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible. 

Ready to join us?

About this opportunity 

The role requires a highly organized individual to lead Align Technology’s Vietnam Clinical team to oversee clinical activities within the region and for providing in-house clinical guidance and support, as well as clinical customer support. The individual will be responsible for developing and implementing the Vietnam Clinical strategy. He/She will display strong leadership qualities and has the ability to engage and influence cross-functional teams to deliver an excellent clinical customer experience for all Invisalign providers.

In this role, you will… 

• Establish and implement the Clinical strategy including (but not limited to): customer education, Speaker development and management, Clincheck support, Clinical support, Align staff training and development, Clinical evidence and collaborative work with Universities
• Deliver operational objectives and work plans
• Establish and adhere to budgets, schedules, work plans, and performance requirements
• Gain support for Clinical team and projects through SEA and APAC Clinical team
• Drive efficiency and effectiveness through all Clinical processes
• Oversee partnership of Clinical team with other functions to deliver on KPIs across Vietnam
• Implement training programs which are designed to improve Clinical knowledge of the internal stakeholders, such as Sales and Customer Support teams
• Oversee troubleshooting issues relating to all aspects of Invisalign treatments
• Ensure that all company and departmental procedures (clinical and general) are followed throughout the region
• Provide support to audit processes and quality management system as required
• Lead and motivate Vietnam clinical team and be part of Vietnam Leadership team
• Take on other duties as assigned from time to time

In this role, you’ll need … 

• Graduate of Doctorate of Dental Surgery, Bachelor Dental Surgery. Orthodontist with MBA preferred
• A minimum of 10 years of related work. Team management experience of which 3 years of experience is in a corporate environment
• Experience in training dentists/orthodontists
• Demonstrated success in a similar role that has consistently achieved measurable results
• Experience managing a rapidly growing organization
• Excel at building/maintaining relationships across disciplines internally and externally
• Highly organized with strong execution skills
• Results oriented with proven leadership experience

Sound like a good fit?   

Great! Click the “Apply” link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.   

About Align   

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.   

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.   

We respect your privacy. Please review our Applicant Privacy Policies for additional information.   

Global Diversity Statement:

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.

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