Medical Customer Service Rep in Santa Rosa, California

Description We are in search of a Medical Customer Service Rep to join our team located in Santa Rosa, California. The role involves providing support to customers in a medical setting, ensuring their needs are met with efficiency and care. As a Medical Customer Service Rep, you will handle a range of tasks, from processing applications to maintaining customer records and resolving inquiries.

Responsibilities:

• Handle customer inquiries in a timely and detail oriented manner

• Process medical service applications with accuracy, ensuring all customer details are updated in the system

• Maintain up-to-date customer records, updating any changes in customer information as needed

• Monitor customer accounts to identify any issues or discrepancies and take appropriate action

• Collaborate with other team members to ensure a high level of customer service is maintained

• Assist in the resolution of any customer issues or complaints, providing prompt and effective solutions

• Engage with customers to understand their needs and provide appropriate solutions

• Ensure all customer interactions are in compliance with industry regulations and standards

• Provide support to other team members as needed, fostering a collaborative and efficient workplace

• Continually update knowledge on industry developments to ensure current and accurate information is provided to customers. Requirements • The role requires a minimum of one year of experience in a customer service role, preferably in the medical field.

• Applicants must possess skills in caretaking, childcare, and companion care.

• Strong communication and interpersonal skills are required.

• Proven ability to handle sensitive and confidential information with discretion.

• Proficiency in using computer systems and office software.

• Must have a high school diploma or equivalent.

• A basic understanding of medical terminology is preferred.

• Ability to work effectively in a fast-paced environment.

• Demonstrated problem-solving skills and attention to detail.

• Must have a proactive attitude and the ability to work independently as well as part of a team.

• Availability to work flexible hours, including evenings and weekends, if required.

• Experience with healthcare management systems would be considered an asset.

• Demonstrated ability to handle multiple tasks simultaneously.

• Proficiency in a second language is a plus but not a requirement.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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