Member Operations Specialist

Position description

Since 2006, theTech Coalitionhas been uniting leading global tech firms to protect children from online sexual exploitation and abuse. Relaunched in 2020, the TC is a rapidly growing coalition of over 55 tech companies, including Google, Meta, Amazon, Apple, Microsoft, OpenAI, Nintendo and Sony, that have made a mutual commitment to support and collaborate for the purpose of eradicating online child sexual exploitation and abuse.

We have combined forces to accelerate the technological innovations that will keep children safe, facilitate information and knowledge sharing amongst our members, advance meaningful dialogue between industry and the broader child protection community, drive industry transparency and accountability, and fund independent research.

Tech Coalition Employee Core Values

The Tech Coalition seeks to create the optimal conditions for each team member to make their best contribution to the mission. At the heart of this are four core values we expect all team members to exemplify. We are:

• Committedto one another and to the work. We dig in and get it done. We own the whole mission.
• Capableof purposeful and thoughtful leadership. We are resourceful, well-prepared, organized, and responsible.
• Creativein our approach to our mission. We are thoughtful, agile, and innovative. We seek out new and better ways forward.
• Kindhumans. We are friendly, generous, helpful, and considerate.

The Role

TheMember Operations Specialistwill oversee all technical and operational aspects of member engagement. This includes managing and maximizing the CRM system, ensuring smooth invoicing and data integrity, handling analytics, and maintaining the Member Resource Center. This role is critical in ensuring the backend infrastructure supports a seamless and impactful member experience.

Responsibilities:

• Own the day-to-day management and optimization of the CRM system (e.g., Salesforce, HubSpot, etc.).
• Ensure accurate and timely member data entry, reporting, and segmentation.
• Develop and run regular reports and dashboards to track member engagement and program performance.
• Conduct data analysis for tracking member progress including survey data, annual reports and member compliance
• Oversee the member invoicing process and liaise with finance as needed.
• Manage the uploading and organization of resources within the Member Resource Center.
• Identify and implement process improvements to streamline member operations.
• Maintain strong documentation of operational workflows.
• Collaborate with the Member Success team to ensure CRM tools align with engagement goals.

Qualifications

• 3+ years experience in CRM management, member or client operations, or similar roles.
• Proficiency in CRM platforms (e.g. Salesforce, HubSpot, etc.) and data/reporting tools.
• Strong analytical skills with an attention to detail.
• Experience with invoicing systems or processes is a plus.
• Experience with web design and site management is a plus.
• Process-oriented with a drive for efficiency and optimization.
• Excellent communication skills: ability to bridge technical, legal, policy audiences; strong written and verbal presentation skills.
• Customer-centric and service-oriented
• Demonstrated ability to manage budgets and resources; experience with financial oversight or grant management.

Location: Remote (US-based; Washington DC Metro Area preferred)

Travel: Occasional travel required

Compensation: $60,000 – $70,000 base salary; bonus based on performance; health insurance; 401k plan with match

Application instructions

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