Membership Officer (0.8 FTE, working from home)

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  • Job Title: Membership Officer (0.8 FTE, working from home)
  • Salary: £25k-£30k
    (pro-rata)
  • Hours:
    Part time
  • Artform: Crafts
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Fri, 17 Apr 2026

  • Location:

    Remote

Job Summary

Heritage Crafts is the national charity set up to support, safeguard and celebrate traditional craft skills across the UK. We are seeking an enthusiastic, self-motivated and highly organised Membership Officer to join our small but dedicated team.

Job Description

Heritage Crafts is the national charity set up to support, safeguard and celebrate traditional craft skills across the UK. We are seeking an enthusiastic, self-motivated and highly organised Membership Officer to join our small but dedicated team.

This is a critical role where you will act as the face of the organisation for our members, growing our community of makers and enthusiasts, and ensuring they receive an exceptional experience. Through managing our Makers Directory, sending regular communications, and coordinating real-world events and online communities, your work will directly contribute to the sustainability of the UK’s most precious heritage skills.

If you are a brilliant communicator with a flair for administration and a passion for craft, we would love to receive your application.

Job Requirements

Essential criteria:

Relationship building – Proven experience of working with diverse groups of people and building positive professional relationships.
Communication – exceptional written and verbal skills, with the ability to adapt your tone for different audiences (from formal reports to social media).
Organisation – impeccable attention to detail and the ability to manage a varied workload without close supervision.
Digital literacy – high level of IT proficiency, including experience with MS Office and a willingness to master new digital tools quickly.
Administration – experience in a role involving data management, record keeping or complex scheduling.
Self management – highly motivated and disciplined when working remotely, with a reliable home office setup (broadband and phone access).
Mission alignment – a demonstrable interest in traditional crafts or the heritage sector, and a commitment to championing diversity and representation within it.

How to Apply

Download the application pack at https://www.heritagecrafts.org.uk/vacancies/.

Shortlisting will be based on the application form alone – CVs will not be accepted.

Apply now
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