National Key Account Manager – Pharma & Healthcare ZV-KK

Are you a key Account Manager? Do you want to work in the largest logistics company of the world?

Your Role

The National Key Account Manager Pharma & Healthcare works within the Sales & Marketing Function. The Sales & Marketing Function in Kuehne+Nagel is a fundamental asset to achieve accelerated growth and uncomparable customer excellence, throughout Key Account Management, Key Account Program Management, Customer Solutions development, Sales Systems & Process and Market Intelligence initiatives. Is part of the Vertical and Key Account Management Department and acts as the KN representative / CEO of the customer engagement across all offered services. Manages the relationship of all assigned Key Accounts and ensures business retention, and where possible, an extension of services by making sure that outstanding levels of customer service are consistently provided. Is a strategic consultant with the ultimate responsibility to understand customers’ needs and requests by proposing solutions that add value and build long lasting partnerships. Is specialized in the Pharma & Healthcare industry to cater to specific demands of customers and is responsible for aligning the corporate vertical strategy with local requirements of the business.

Your Responsibilities

Account Management

• Is in charge of customer relationship, being the primary point of contact across the entire customer
• engagement cycle
• Promote a partnership relationship with assigne customers, by understanding the organization’s
• specific needs and decision making process
• Govern virtual account teams, ensuring a global customer representation, collaborating with related
• Key Account Manager networks globally, and exchanging best practices and sales leads

Business Development

• Identify new opportunitites to improve the footprint of business and solutions with assigned customers,
• ensuring an attractive and sizeable pipeline, and high closing ratio
• Develop and execute Key Account strategy, defining strategic approach on value proposition and
• solution, as well as the internal and external positions of Kuehne+Nagel on RFQs and tenders
• Drive and partner with our business units to deliver attractive pricing and service

Customer Excellence

• Lead regular and structured review sessions with assigned customers for updates on customer
• strategy and priorities, adjustment of our value proposition, continuous improvement and innovation,
• as well as operational excellence
• Control monthly performance, monitoring volume, profitability, pipeline, overdues, and ensuring
• immediate actions in case of deviations (i.e. timeliness/accurate reporting)
• Supervise the transition of new business into operations (Business Units) and make sure that customer
• requirements and Kuehne+Nagel commitments are met

Your Skills and Experiences

• Bachelor/Master’s degree or equivalent experience
• Fluency in English and Italian
• Strong track record of managing large accounts within the healthcare sector
• Strong presentation skills
• Advanced skills in offer negotiation and pricing

Good Reasons to Join

Since 1890, Kuehne+Nagel is committed to shape the world of logistics with a strong determination to connect people and goods through innovative and sustainable logistics solutions. With over 80,000 employees at almost 1,300 locations in over 100 countries, we are one of the world’s leading logistics companies. The Italian branch is active since almost 60 years and counts 32 locations with 1,750 team members partnering with more than 3000 clients. Passion and willingness to be part of a diverse, multicultural, and dynamic team are a must to us! We take care about our people. We commit to create a work environment where everyone is welcome and diversity, equity and inclusion are prioritized. Where the full potential of each employee is realized without exception. Where those who look, live, love, communicate, think, and lead differently are sought, appreciated, and valued. Together, we go above and beyond to deliver excellence and innovation to our colleagues, our customers, and the communities we belong. Your plus shapes our future. WHAT WE OFFER Our benefits are centered around you and your family, our offer is constantly improving: • Accidental coverage (at & outside work) • Extra Medical insurance • 5 extra days of paternity leave • Remote working enhancement for new parents • 1 day off for volunteering activities • Free Tax return support (730) • Free social welfare consulting (e.g. INPS, disability, pension) 1000+ discount on products and services • Special discount on travels with Interline Turismo • Full access to Fitprime for you and your friends: access to +3000 Gyms, pools and sport centers • Online workout (e.g. yoga, mindfulness, cardio) + nutritionist • Speexx, your digital coaching platform for language training, for you and someone of your choice • Lots of engagement activities to keep you inspired!

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