Part-time, Bilingual, ESL Student Services Specialist

AA/EEO Statement:

Lane Community College is an Affirmative Action / Equal Opportunity / Veteran / Disabled Employer embracing equity, inclusion and accessibility. We encourage a safe and hospitable environment for historically marginalized populations including women, BIPOC, Latinx, LGBTQ+ individuals, veterans, and candidates and employees living with disabilities.

Veterans Statement

Lane actively recruits veterans and those with disabilities for all positions. For accommodations and questions call 541-463-5586.

• Veterans, please fax, e-mail, mail or deliver your documentation (DD214/DD215/letter of disability) to Human Resources; Zack Roush, roushz@lanecc.edu, 541-463-3970.
• Lane Community College ensures that all documentation submitted to HR will remain confidential.

Posting Number: 240167 Job Title: Part-time, Bilingual, ESL Student Services Specialist Applicant Notification:

Department Information

Our English as a Second Language (ESL) Department is seeking to hire a part-time bilingual Student Services Specialist.

Application Information

• First review date of applications may be as early as 10 business days after posting. Subsequent review dates will be based upon department needs. Lane Community College reserves the right to modify this information.
• Your application will remain in the pool until a decision is made on your candidacy.
• Provide all documents as requested.
• A resume may not take the place of any section of the application.
• Transcripts are required for this position at the time of application. See instructions below.
• Incomplete applications will not be considered.
• Applications will remain in the applicant pool until the position(s) is filled.

Bilingual Language Required

• Candidates must have bilingual proficiency in any of the World languages served by the department.
• Bilingual-required positions are paid one salary level higher than the current classification.
• Candidates may be asked to take verbal and written fluency assessments.

Location: Main Campus, Downtown Center, Cottage Grove Classification: Student Services Specialist Position Type: Hourly Part-Time Classified Anticipated Start Date: Upon Hire Salary/Wage: Hourly Salary/Wage Range: $17.81 – $26.12 (Classified Hourly Pay Grade 7 Bilingual Required) Salary/Compensation Statement:

• Our application is used to determine your initial salary placement for selected candidates. All employment and education history will be considered.
• Part-Time Benefits may be available for qualified employees

Grant Statement:

Continuation of position is contingent upon grant-funding.

Working Schedule:

• We are offering part-time work with variable hours based on departmental needs. Shifts may include both day and evening hours at our main, downtown, and Cottage Grove campuses.
• Training will occur during the day and may involve a combination of online training resources and in-person sessions with staff.
• We are currently seeking applicants who can regularly work between 5 to 15 hours per week.
• Please note that the schedule may vary. During peak periods, hours may potentially increase up to 40 hours per week, but must not exceed 1,039 total working hours within a 12-month period.

FLSA: Non-Exempt Position Status: Temporary Full/Part: Part-Time Annual Schedule: 260 Day (12 Month) Annual Schedule Details: Quicklink for Posting: https://jobs.lanecc.edu/postings/12924 Posting Date: 10/31/2024 Closing Date: 06/30/2025 Applicant Pool: Academic Year Open Until Filled: No Required Education:

High school diploma or equivalent.

Required Experience:

• At least six months of office experience in a customer-focused environment, involving significant public interaction via phone, email, and in-person.
• Experience with data entry and maintaining digital records.
• Experience organizing and maintaining digital and physical filing systems.
• Typing proficiency is required.
• Bilingual proficiency (written and verbal communication skills) in English and any of the world languages served by the department.
• An equivalent combination of experience and training will be considered qualifying.

Licensure or Certification Requirements Conditions of Employment:

• Successful applicants are required to complete a criminal background check. Infractions do not necessarily disqualify a candidate, and will be evaluated on a case-by-case basis. See our FAQs for more detail.
• Must work and reside in the state of Oregon at the time their work is being performed.

Preferred Education

• Associate’s degree in Education, Business Administration, Communications, or a related field.
• Additional coursework or certifications in student advising, diversity and inclusion, or data management.

Preferred Experience

• Proven experience in managing day-to-day office operations, including handling digital and in-person inquiries, document organization, and utilizing cloud-based systems for administrative tasks.
• Prior experience in an academic or student services environment.
• Demonstrated experience providing exceptional customer or student service, with an ability to engage and communicate effectively with a diverse student population, including non-native English speakers and adult learners.
• Strong experience with data entry and management in student information systems such as Banner, Ellucian, or similar platforms.
• Proficiency in leveraging Microsoft Office 365 (Word, Excel, Teams) and Google Workspace (Email, Docs, Sheets, Forms, Drive) to manage, analyze, and report on student data.
• Strong preference for candidates with Spanish-speaking abilities, including reading and writing proficiency. Additional language skills, particularly in languages relevant to the ESL student population (e.g., Vietnamese, Chinese [Mandarin and Cantonese], Russian, Arabic, Ukrainian, Korean, Japanese, Somali, Tagalog), are preferred.
• Experience working in a culturally diverse environment, with sensitivity to the needs of ESL students from various cultural and linguistic backgrounds. Understanding inclusivity in an educational setting and familiarity with the unique needs and challenges of ESL students is highly valued.

Language Statement

We welcome multilingual applicants who can support and welcome all students.

Bilingual/Multicultural Statement:

Inclusiveness, diversity, and equity are integral to Lane’s commitment to excellence in education and our commitment to student and community engagement. We welcome applicants who bring a diversity of identity, culture, experience, perspective, multilingual skills, and thought. We encourage applications from candidates that identify with groups that are historically underrepresented in higher education.

Equivalency Statement:

We want to find the best candidate for the job, and that candidate may be one who comes from a less traditional background. We encourage you to apply, even if you do not believe you meet every one of the qualifications described. You are also encouraged to address how your professional and lived experience, scholarship, teaching, mentorship, and/or service will contribute to the Lane mission of transforming lives through learning.

Position Purpose:

The ESL Student Services Specialist provides essential support to English as a Second Language (ESL) students, both resident and international, ensuring they receive comprehensive assistance in enrollment, placement testing, and access to student services. This role is integral in maintaining accurate student records, facilitating admissions and registration processes, and delivering exceptional customer service. By fostering a welcoming and inclusive environment, the specialist promotes student retention, success, and satisfaction, ensuring that all students receive equitable and responsive support throughout their academic journey.

Essential Functions:

ESL Reception & Customer Service:

• Act as the first point of contact for the front desk, delivering excellent customer service both in-person and over the phone in English and at least one other language served by the department.
• Offer precise program information regarding enrollment, testing, registration policies, class schedules, curriculum, and other procedures to current and prospective students in a sensitive and personalized manner, utilizing in-person, written, and telephonic communication.
• Assist in resolving non-routine registration or admissions issues with guidance from lead staff, ensuring timely and accurate resolutions.
• Provide student services-related information in both individual and group settings, including computer lab environments, to enhance student understanding and support.
• Proactively ascertain necessary information to refer students to appropriate internal and external resources, and assist in the registration process through diligent research and referral.
• Maintain a foundational knowledge of the processes and policies within the Adult Basic and Secondary Education and International Programs departments to support inquiries and referrals effectively.
• Represent the department and college positively, aligning with the organizational mission and vision to foster a welcoming environment.
• Assist with the creation and updating of departmental promotional materials, process documents, brochures, and class schedules to ensure current and prospective students have access to accurate information.
• Proctor standardized tests to maintain integrity and support students in their assessment processes.
• Other duties as assigned.

Enrollment Services:

• Conduct in-person interviews with new students to process applications, clarifying information for accuracy and completeness.
• Communicate individual registration and orientation schedules to each student, ensuring they are informed and prepared for their journey.
• Gather necessary information from students to determine the most suitable ESL department program offerings based on their needs and goals.
• Process, review, and maintain accurate registrations for both resident and international ESL students, ensuring compliance with institutional standards.
• Support recruitment and retention initiatives through new student orientation, acting as a liaison for student resources, and engaging in prospective student outreach efforts.
• Coordinate with other college departments to resolve issues related to student enrollment and general departmental procedures via email and phone communication.

Data Collection, Entry & Reconciliation:

• Enter, edit, and reconcile data related to testing, admissions, registration, attendance, and grades in college and department databases and systems.
• Ensure timely data reconciliation for grant compliance, maintaining records that meet institutional and funding requirements.
• Review faculty grade submissions for accuracy and consistency, processing grade changes in the official college system as needed.
• Stay current with technological advancements and trends in educational tools that can enhance student engagement and support.

Student Records:

• Create and maintain accurate student records in both electronic and hard copy formats, ensuring data integrity.
• Check for and notify students of account issues such as holds and waitlist status to keep them informed of their standing.
• Build and update student records in the Banner data management system, ensuring up-to-date information is readily accessible.
• Problem solve and manage sensitive information with appropriate awareness of FERPA standards; maintain confidentiality and sensitivity to the privacy needs of students.
• Assist students in accessing records, including transcripts, schedules, grades, and enrollment verification.
• Purge files and prepare them for archives as needed, ensuring compliance with institutional record retention policies.

Training:

• Train students in the use of various college tools, such as Google Suite and myLane, to promote technological proficiency.
• Support the training of new staff in ESL student services processes and procedures, both for ESL and ABSE, enhancing team effectiveness.
• Create and update training materials and procedures as assigned, ensuring that resources are current and effective.
• Assist with training and supervising student worker tasks to foster their development and contribution to the department.
• Provide problem-solving support to department staff, faculty, and the Dean as needed, fostering a collaborative work environment.
• Professional Development: Participate in ongoing professional development to stay updated on best practices in ESL education and student services.

Equity and Inclusion

• Demonstrate Lane Community College’s core value of social justice by ensuring equity and inclusion skills such as respect, inclusiveness, reflecting, valuing of cultural and personal differences. These are the basis of employee and student interpersonal communications and relationships and are applied to all position responsibilities.
• Duties are carried out respectfully, inclusively, regardless of age, color, disability, gender, gender identity or expression, social class, marital status, national origin, race, ethnicity, religion, sexual orientation, veteran’s status, nationality, age, language, origin or employment status.
• Must demonstrate an active concern for meeting the needs of students, staff, and the public.
• Actively assist with ADA compliance in conjunction with Lane Community College’s Human Resources and Disability Resources departments; support appropriate access for persons with disabilities to facilitate student and staff success; mentor and role-model cultural competency for persons with disabilities.

Supervision Statement:

Work is under the general management of the College and Career Foundations Dean, under the direct supervision and guidance of the department Project Coordinator and the Student Service Coordinator, and performed independently based on an understanding of office and College policies and procedures. The department Project Coordinator and the Student Services Coordinator are available to plan and coordinate the work, answer questions, and troubleshoot problems on a daily basis. Work is reviewed by the supervisor for the quality of service provided to students.

This position may have the responsibility to assign tasks, provide priorities, train, and check the work of student assistants, hourly employees, and volunteers.

Physical Demands/Working Environment:

This position works indoors and is primarily situated in an office environment that includes typical office noises and interruptions from equipment such as printers, telephones, and visitors. Employees will need to sit or stand for extended periods and perform cognitive and psychometric tasks for more than six (6) hours a day. The role requires the ability to manage multiple tasks under pressure, maintaining a high level of accuracy and attention to detail. Employees may occasionally need to lift or transport materials weighing up to twenty-five (25) pounds. They will interact with a diverse population, including individuals who may be hostile or abusive, necessitating a respectful and professional approach to all interactions. Adherence to safety protocols is essential to ensure a safe working environment. Work safely.

Knowledge Skills and Abilities:

Knowledge

• Knowledge of diverse cultural backgrounds and the ability to support students from various linguistic, ethnic, and socioeconomic backgrounds.
• Understanding of English as a Second Language (ESL) programs, including student needs, educational pathways, and support services.
• Knowledge of student privacy laws and regulations (e.g., FERPA) and best practices for handling sensitive student information.
• Familiarity with enrollment, placement testing, and admissions processes within a community college or educational setting.
• Familiarity with college-specific policies and procedures, including how to navigate internal records systems and adhere to institutional guidelines.
• Proficiency in using office equipment, including computers, multi-line phone systems, fax machines, calculators, scanners, and copiers.
• Strong skills in using digital tools such as Salesforce or TargetX, Canva, Google Suite (Drive, Docs, Sheets, Forms), Slack, Zoom, or Google Meet to help streamline tasks and support student data management.
• Knowledge of best practices for delivering excellent customer service and communicating effectively, both verbally and in writing, with students, staff, and the public.
• Proficiency in using student information systems such as Banner or Ellucian for managing student data and records.

Skills

• Strong interpersonal and customer service skills, with the ability to effectively support students in person, by phone, or via email.
• Proficient in data entry and managing student records with a high degree of accuracy, using tools like Microsoft Office 365 and Google Workspace.
• Excellent written and verbal communication skills in English, with the ability to clearly explain processes and provide support to non-native English speakers.
• Proficiency in Spanish or other languages spoken by ESL students (e.g., Vietnamese, Arabic, Russian).
• Ability to maintain accuracy when managing student data, records, and other administrative tasks.

Abilities

• Ability to assess student needs and provide tailored solutions and support in a timely and efficient manner.
• Strong organizational skills with the ability to prioritize tasks, manage multiple responsibilities, and work effectively in a fast-paced environment.
• Ability to interact with and support a diverse population of students, recognizing and responding to cultural differences with respect and inclusivity.
• Ability to adapt to changing procedures, technologies, and student needs, especially in response to evolving educational environments.
• Ability to remain focused and manage tasks effectively in a dynamic environment with frequent interruptions.
• Ability to address student issues and proactively find solutions without constant supervision.
• Capable of managing tasks autonomously while also collaborating effectively within a team setting.
• Ability to prioritize and juggle various responsibilities effectively.
• Ability to investigate discrepancies in student records and correct errors.
• Consistently meet required deadlines for tasks such as record-keeping, reporting, and student support.
• Ensuring the confidentiality of all student information in accordance with college policies and FERPA regulations.
• Assist in the evaluation and assessment of student outcomes, contributing to accreditation efforts.
• Ability to follow safety protocols in the office environment to ensure a safe working space.

Applicant Instructions:

Application Instructions

• Incomplete applications will not be considered. All fields in the application must be completed, including employment dates, work hours, and detailed job duties.
• The Curriculum Vitae (CV)/Resume may not take the place of any section in the application.

Required Documents

1. Online Application – Complete and submit online via the applicant portal.
2. Resume – Comprehensive of experience, education, and accomplishments.
3. Cover Letter – Clearly detailing how you meet the qualifications for the position.
4. Transcripts – Unofficial or official transcripts are optional at the time of application, see instructions below.

If applicable: DD214 – Veterans, please fax, email, mail or deliver your documentation (DD214/DD215/letter of disability) to Human Resources at Lane Community College; Zack Roush, roushz@lanecc.edu, 541-463-3970.

Additional documents and letters of reference are not accepted.

Questions?

• For assistance with the online application call Human Resources at 541-463-5586
• For position questions contact Leilani Perez, perezl@lanecc.edu or 541-463-5253

How to monitor your application

1. Enter recruitment@lanecc.edu into your Safe Senders list. Notifications will be sent toward the end of the search process.
2. Visit your Employment Opportunities account. The main page will show your status in the search.

Positions close at 9:00 pm PST on closing date.

Transcript Instructions:

If you have obtained a degree higher than the required education for this position, then unofficial transcripts are required to ensure an accurate salary placement is conducted.

Attach under “Optional Document” or email, deliver, or mail to:

Lane Community College

English as a Second Language

Attn: Leilani Perez

Bldg 11/201

4000 East 30th Ave

Eugene, OR 97405

Phone (541) 463-5253

Email: perezl@lanecc.edu

College and Division Information:

College Information

The goal of Lane Community College is to help students achieve their dreams and transform lives through learning. The faculty and staff are dedicated to helping students succeed. Lane partners with businesses in the community to help shape the current and future workforce.

Lane is a learning-centered community college that provides affordable, quality, lifelong educational opportunities.

History

Lane was founded in 1964 by a vote of local citizens, and the main campus opened in 1968. The college was a successor to the Eugene Technical-Vocational School that was founded in 1938. Lane has received many awards and accolades for its innovative programs and high quality instruction. The college is a member of the League for Innovation in the Community College.

One of the advantages of working Lane is living in the area. Lane’s main campus is in Eugene, a city known for its quality of life and for being the home of the University of Oregon. Eugene is home to more than 153,000 people and neighboring Springfield has more than 57,000 residents comprise the second largest population center in the state. Eugene and Springfield are nestled in the Willamette Valley between the Pacific Ocean and the Cascade Mountains. Some peaks in the Cascade Range can be seen from main campus. The area’s scenic mountains, forests, rivers, lakes, and coastline offer many opportunities for outdoor adventures or for just sitting back and enjoying the view. See what’s new at https://www.eugenecascadescoast.org/ (link is external).

Union Association: LCC Employees Federation (Classified)

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