Patient Services Intermediate

Details

Posted: 23-Mar-24

Location: Ann Arbor, Michigan

Salary: Open

Categories:

Staff/Administrative

Internal Number: 246724

To participate in a team model that is dedicated to the delivery of cardiovascular medicine care for patients followed by Vascular Surgery, Venous Health/ Peripheral Artery Disease providers in the Outpatient Setting.

• Pre-operative and Return Visit Clinic Prep
• Monitoring Faxes/Paperwork/Scanning
• Pending referrals/test orders and processing referrals/test orders in accordance to written protocols per approved physician delegated protocol.
• Urgent outside Record Retrieval
• Coordinate external diagnostic testing/follow up testing at outside hospitals
• Disability Paperwork
• FMLA paperwork
• Ad-hoc Scheduling (urgent, overbook of a patient, etc.)
• Lab Reminders/result retrieval
• Accurate handling of miscellaneous forms: return to work, clearance letter, home care orders/authorizations, DME prescription request, dental prophylactic antibiotic recommendations, anticoagulation recommendations
• Other general office functions including verbal and written communication with patients and families.
• Other duties as assigned. 

• High School diploma or an equivalent combination of education
• Minimum of three to five years of previous experience in clinical and clerical health care setting is required.
• Excellent phone management and customer service skills, including telephone triage is required.
• Demonstrated ability to work collaboratively with multidisciplinary teams.
• Demonstrated ability to work independently.
• Positive, can-do attitude
• Willingness and openness to new ideas and processes that improve patient care.
• Strives to be part of the solution rather than part of the problem by offering constructive, creative ideas.
• Excellent interpersonal and organizational skills.
• Good attendance record.
• Demonstrated proficiency with Microsoft Word and Excel and ability to navigate between systems.
• Understands and demonstrates the core concepts of Patient and Family Centered Care (PFCC), including: Respect and Dignity, Information Sharing, Participation, and Collaboration.
• Knowledge of basic medical terminology.
• Prior experience performing complex scheduling.
• Familiarity with obtaining medical records or professional billing.
• Financial counseling experience for healthcare patients.
• Ability to work well within a team.
• Ability to communicate effectively.
• Demonstrated active listening, verbal, written, and information technology skills.
• Willingness to maintain a flexible schedule with a rotating shift between 8am-5pm

• Previous office-based experience working in health care, preferably with an EPIC institution 
• Any experience working with surgical patient population
• Experience assisting with completion of patient forms, i.e. Disability, FMLA, Clearance.
• Experience with patient care coordination, testing, appointments, labs etc.
• Experience working within a large, complex health care setting.  
• Familiarity with UMHS electronic medical record systems.
• Knowledge of University policies and procedures.

Shift/Days:  Between 8:00-5:00, Monday-Friday / 40 hour week. 

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Please attached cover letter to resume. Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

 

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About University of Michigan – Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its “Great Colleges to Work For” survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.
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