Pharma Marketing Operations Lead

About Vumedi:

Vumedi is the largest video education platform for doctors worldwide, dedicated to advancing medical education through innovative video-based learning. Our mission is to empower healthcare professionals by providing them with access to the latest clinical knowledge and surgical techniques from experts around the globe. We curate a vast library of high-quality educational content, enabling users to enhance their skills, stay informed about industry trends, and improve patient outcomes. We are headquartered in Oakland, CA, and have additional offices in Minneapolis, MN, and Zagreb, Croatia.

About The Role:

Vumedi is seeking a Pharma Marketing Operations Lead to accelerate program launches, strengthen client trust, and optimize our workflows for Vumedi solutions requiring medical, legal, and regulatory (MLR) reviews. This role is ideal for someone with hands-on experience managing brand operations activities and navigating MLR at pharmaceutical companies. Serving as a resource internally across Sales, Solutions and Customer Success teams, this role will involve executing, educating and serving as a resource internally, while also bringing credibility and assurance to our external pharma brand and agency partners.

This is a high-impact position where your expertise will reduce launch delays, elevate Vumedi’s reputation from a vendor to a partner, and drive operational excellence in how we collaborate with agency partners, brand marketers, MLR coordinators and manufacturer stakeholders.

MLR Process/Brand Operations Support

• Anticipate blockers from brand and agency and troubleshoot escalated concerns to accelerate launch timelines
• Lead concept reviews to surface legal/regulatory concerns before full MLR submission
• Identify items that expedite the process starting at pre-sales, all the way through kick-off, development, review and launch
• Serve as the Pharma Compliance SME to be the escalation liaison with legal and regulatory concerns
• Attend Live MLR reviews as needed
• Conduct After-Action Reviews with account teams to gather insights and apply learnings to future programs
• Maintain ongoing knowledge of regulatory and compliance policy changes, ensuring VuMedi stays aligned with evolving FDA/industry standards

Training & Enablement

• Educate internal teams (Sales, Solutions, Customer Success, Compliance Operations) on pharma review nuances, brand expectations, and regulatory tiers
• Train customer-facing teams to proactively address common blockers and engage pharma marketers in their own language
• Refine decks, talk tracks, and enablement resources to articulate how Vumedi products remain compliant and why certain Vumedi offerings are exempt from review
• Collaborate with the enablement team to support onboarding of pharma clients and procurement teams

Process Optimization

• Strengthen relationships with brand marketers, agencies, and regulatory stakeholders to reinforce Vumedi’s role as a trusted partner
• Audit current workflows and implement best practices from pharmaceutical marketing operations
• Identify and optimize processes that will determine the kind of attention and priority Vumedi’s projects get in the operational workflow of a brand team
• Introduce efficiencies in cross-functional review processes, reducing internal and external delays
• Partner with account teams to align timelines with industry realities and set appropriate client expectations
• Identify new, monetizable service opportunities and product enhancements

Qualifications

• Experience: 5+ years in pharma marketing operations, MLR management, regulatory consulting, or brand marketing roles
• Background: Direct experience at 2+ pharmaceutical companies required; fluency in end-to-end MLR processes is essential
• Technical Skills: Hands-on experience with Veeva Vault PromoMats is a requirement; Aprimo and Adobe Acrobat are strongly preferred
• Soft Skills: Strong communicator, trusted advisor to clients, proactive problem-solver, and natural trainer/educator
• Mindset: Comfortable operating in a player/coach model—able to execute detailed submission work while also defining/refining the role over time

Why Work at Vumedi:

• Career changing opportunity to help build a healthcare startup with an exponentially growing viewership
• Make a direct impact in the growth of the company
• Be a part of a company that is beloved by doctors and improves patient care every day

Learn more about Vumedi

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