Pharma Solutions Design Manager

Job Title: Pharma Solutions Manager 

Job Location: Indianapolis, Indiana

At DHL Global Forwarding, PEOPLE matter. The Pharma Solutions Design Manager role will design and develop cold chain solutions for new or existing businesses within the Life Science Healthcare sector (Pharma in coordination with sector counterparts around the globe. Agility is needed as you translate customer needs into operational processes, complete financial analysis, work with a number of colleagues and partners to finalize a customer specific solution.

As a commercial operator and solution design leader, you are a sector subject matter expert whose main objective is to develop innovative and realistic logistics solutions that meet the customer’s requirements in terms of cost, quality, performance, train and manage the operations team to deliver the expected results. These solutions comprise packaging and lane validations, developing standard operating procedures, participate and support quality audits, financial acumen, labor planning, vendor relations, internal/external stakeholder development, automation, IT enablement, sustainable delivery and material handling requirements.

This role is foundationally rooted in executing solutions and operations that support business growth measured through gross profit, revenue, and tonnage while demonstrating the best version of Life Science Logistics in the market segment. 

Key Responsibilities:

Commercial operations responsibilities

• Position participates and supports commercial, and operations to develop and implement strategies that support customer satisfaction, customer retention and growth.
• Reviews daily operational performance for key LSHC customers to ensure service and financial KPI’s are achieved.
• Engage and provide solutions and pricing for LSHC pricing proposals. This requires selecting solution based on customer requirements, requesting pricing for air and/or ocean business from key partners, complete financial analysis based on partner responses, complete and submit pricing as required by the customers.
• Engages commercial and operations management in problem resolution to identify issues affecting work progress and recommends solutions with assistance from partners and DHL Team.
• Provide Healthcare expertise and leadership to management, operational personnel, and customers.
• Make sure process metrics are established and reported for process controls to ensure quality and service promise are achieved.
• Develops and executes business flows and plans that incorporate the following components: time, cost, scope, quality, communications, risk, procurement, and systems integration.
• Provide clear and concise project stakeholder communication, as well as internal team communication
• Build and maintain effective cross-functional relationships with business leaders, global stakeholders, customers, commercial teams, regulatory, quality, finance, and other key stakeholders
• Work with DHL Quality Team to design validation protocols and delivery of solutions for external and internal customers for adherence to the solution requirements
• Understand and preempt customer needs and integrate this insight into sustainable solution designs
• Develop detailed designs for the solution incorporating the scope of services, operating model, resource models, operating cost estimates, recommended selling price, estimated value for the client and draft P&L.
• Capture core data and assumptions that are required to design, cost and price the solution for the customer. This includes the process for capturing all customer insights that might be relevant for this pursuit or future upselling opportunities
• INVESTMENTS- Drive relevant conversations internal and external to define solution investments and market relevancy for sustained Life Science Healthcare growth.
• TRAINING AND DEVELOPING Life Science Health Care knowledge in coordination with Product-Develop repeatable and clear training protocols incorporating roles and responsibilities as a tool kit for DHL DGF station and leadership with validation of programs administered.
• OPERATIONS- Identify and grow local resources and networks within DHL and its partners for operational alignment on LSHC Pharma trade that is validated for the solution sets in operation.

Skills / Requirements:

• Bachelors’ degree in the field of Supply Chain Management or 5 years related experience in healthcare logistics.
• Previous experience working in a large enterprise as a Supply Chain Manager, Pricing Analyst or Customer Program Manager in a complex multinational organization preferred.
• Ability to handle complex situations with customers and multiple responsibilities simultaneously mixing long term projects with the urgency of immediate demands on the operations
• Demonstrated ability to solve business problems
• Excellent written, oral and presentation skills and interpersonal skills
• Keen attention to detail with strong analytical, evaluative, and problem-solving abilities
• Ability to influence in a team-oriented, collaborative environment
• Cold Chain and Quality background with demonstrated delivery

Benefits: (All non-union employees)

• Total Compensation Package: We offer a competitive base salary.
• 401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement.
• Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group’s success as shareholders.
• Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.
• Vision: Optional coverage for eye exams, frames, and contact lenses.
• Dental: Optional coverage for preventative, major, and basic dental services.
• Holiday / Paid Time Off: The company provides paid time off for 7 major holidays each calendar year (New Year’s Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), plus 8 floating holidays, and accrued vacation days.

Why join DHL Global Forwarding?

We are part of the DHL Group the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS TOP EMPLOYER AND

A GREAT PLACE TO WORK !

WHY DOES THIS MATTER TO YOU?

• It means that when you partner with DHL Global Forwarding you’re working with an ethical and socially responsible company.
• We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.
• And that’s why external organizations have granted us different accolades for our people practices

Our Vision: The Logistics Company for the World

Our Mission: Excellence. Simply Delivered.

Our Purpose: We connect people, improving their lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

At DHL Global Forwarding we cultivate a culture that values both respect and results, placing a strong emphasis on fostering a diverse and inclusive workforce.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

About DHL Global Forwarding (DGF):

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers’ increasing demand for multimodal shipments.

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Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.

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