Pharmacist Supervisor

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Job Summary:

The Pharmacist Supervisor is responsible for overseeing all the patient activities for the Home Delivery programs supported by the pharmacy registrants, including Pharmacists and Regulated Technicians. The individual will support Sr. Manager, Pharmacy to achieve overall performance and success of the pharmacy in alignment with the vision and priorities of Biopharma & Provider Solutions. The incumbent must make a difference by leading and developing pharmacists and regulated technicians to build accountability, drive business results, and provide exceptional patient care; oversee the daily operations of the pharmacy staff including priority setting and review, issue escalation, resolution, and follow-up to provide a seamless workflow throughout pharmacy. Provide metric-based updates to the Senior Manager at intervals to ensure proper performance, monitoring, escalation, staff orientation, training, and monthly check-ins on performances. The Pharmacist Supervisor is the designated point of contact for Patient Support Programs escalations. The Pharmacist Supervisor will also perform duties of Pharmacist – to dispense prescribed pharmaceuticals and compounds and provide consultative services to both clients and health care providers in accordance with all laws and responsibilities set by the Provincial Regulatory Body and McKesson Canada.

The Pharmacist Supervisor role is a successor role for the Senior Manager, Pharmacy, has the knowledge of the team focused on supporting Home Delivery programs, and serves as back-ups for other Supervisor or Manager roles as required.

Specific Responsibilities:

• Leads, communicates, coordinates, and interacts with all McKesson staff in a manner that promotes and maintains a high level of respect, integrity, operational efficiency and patient and client focused service.
• Manages direct reports, namely Pharmacists and Regulated Pharmacy Technicians.
• Oversees recruitment, hiring, onboarding, and training of new employees.
• Promotes ongoing team development through coaching and conducting quarterly performance evaluations.
• Oversees all processes related to the dispensing of all medications for all home delivery programs at McKesson Specialty Pharmacy BC.
• Accountable for being the designated escalation contact with the Program POCs for various programs and addressing concerns.
• Meets or exceeds metrics and deadlines set by program Service Level Agreements (SLAs).
• Manages external and internal service compliance, identifying risk and compliance opportunities, and assisting in assessing and mitigating identified risks while being accountable to corporate risk and other compliance functions.
• Conducts root cause and trend analysis and developing process improvements.
• Collaborates with the team to implement creative solutions to daily workflow challenges and temporary labour shortages.
• Develops and maintains a team with a strong focus on customer service and continuous quality improvements.
• Maintains program Standard Operating Procedures (SOPs), exceptions processes, workflows, scripting, training, and reports.
• Promotes and ensures that the highest quality of care is provided to patients and families.
• Provides regular feedback to the Sr. Manager regarding quality, operational, technical, or process issues and recommending corrective actions or engaging additional resources if needed.
• Oversees employee scheduling and resource allocation based on forecasted demand to ensure effective and efficient service levels.
• Supports the Sr. Manager in policy and practice development, responds per policy direction, and seeks assistance for unusual situations or staff non-compliance.
• Conducts daily briefings on pharmacy operations with the Sr. Manager, addresses attendance, staff non-adherence, and resource allocation as required.
• Keeps track of KPIs that are relevant to their team such as Accounts Receivable, call centre metrics and billing errors.
• Operates and promotes behaviours that uphold McKesson i2Care and iLead Principles.
• Performs patient care-related activities such as processing, dispensing, counseling, checking RXs, renewing RXs, and submitting Adverse Events and Product Quality Complaints when required.
• Ability to perform tasks beyond the specific responsibilities of a Pharmacist Supervisor and adapting, as necessary.
• Overtime as required.

Key Requirements:

Knowledge:

• Bachelor or Doctor of Pharmacy Degree .
• A valid license in good standing with the applicable College of Pharmacists is required.
• Possesses strong working knowledge of Kroll and its capabilities is an asset.

Experience:

• 2+ years experience working as a Pharmacist in a Specialty Pharmacy is an asset.
• 1+ years pharmacy supervisory/management experience is an asset, but not required.

Skills and Abilities:

• Strong time management skills.
• Excellent customer service and able to set the same expectations from the team.
• Must be able to work independently with minimum supervision.
• Exercises sound knowledge and good judgment.
• Accountable and results oriented.
• Leadership skills, can lead, inspire, mentor, develop, and guide a team.
• Working knowledge of retail pharmacy practice.
• Understands biologics and specialty medications.
• Clinical expertise in major therapeutic areas required by Specialty Pharmacy Services.
• Strong communication and teamwork skills.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson’s pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$85,400 – $142,300

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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