Physician Services Advisor – South Bay

This position will service the South Bay areas.

About Our Company

At Altais, we’re looking for bold and curious clinicians and innovators who share our passion for enabling better health care experiences and revolutionizing the healthcare system for physicians, advanced care providers, patients, and the clinical community. At Altais, we’re building breakthrough clinical support tools, technology, and services to let doctors do what they do best: care for people. We invite you to join our growing passionate team as we change the game for the future of healthcare and enable the experience that people need and deserve. Altais family of companies include Brown & Toland Physicians, Family Care Specialists and Altais Medical Groups.

About Your Team 

Are you looking to work with a high performing, fast growing and dynamic Network Development team? We are 4,000+ physicians, working in over 40 cities throughout California, caring for more than 500,000 patients. If you are passionate about reshaping healthcare and want to work for a mission driven organization where new ideas and innovation are valued, then we would like to meet you. 

About Your Work 

Altais is seeking a dedicated and proactive Physician Services Advisor to join our team. In this role, you will serve as the primary internal contact for all service lines provided by Altais to our network physicians. You will support the day-to-day administrative operations, provide exceptional service to physicians and office staff, and monitor physician participation from entry through their tenure with Altais. This position also involves advocating for current and future products, services, and operational processes, while promoting Altais’ strategic goals, core values, and communications.

As our new Physician Services Advisor you will work remotely but will travel into the physician offices in your territory. We are looking for candidates to serve the following territories:

• Santa Clara, CA – South Bay Region
• San Francisco/Oakland, CA – San Francisco/East Bay Region

You will focus on:

• Positively contribute to organizational and departmental strategies and goals, ensuring high-quality professional communication and timely service.
• Act as an internal and external liaison, resolving challenges promptly and promoting positive relationships with physicians and office staff.
• Communicate challenges and deficiencies on behalf of the physician network, escalating issues as needed and ensuring timely resolutions.
• Serve as the first contact for physician network support for Altais’ electronic network tools, deploying EpicLink and the Provider Engagement Portal, and providing education, training, and day-to-day support.
• Participate in multi-department work groups, addressing access, quality of care, and claims issues, while documenting and tracking tasks for Physician Services.
• Assist with onboarding new physicians and staff, handling account setups, agreements, and paperwork to ensure effective use of Altais products and services.
• Facilitate and complete administrative tasks associated with physician and office staff requests, tracking and trending physician status changes.
• Schedule and facilitate internal and external meetings to discuss and resolve relevant issues, promoting positive relationships between providers and Altais.
• Educate physician practices on new and existing policies and procedures, including medical management review processes, claims payment policies, and clinical coding processes.
• Review existing policies to ensure compliance, troubleshoot provider issues, and identify non-compliant providers.
• Develop and maintain comprehensive knowledge of Altais’ services and product offerings.

The Skills, Experience & Education You Bring 

• Required Education: BA/BS degree or equivalent experience of 4 years working in direct managed health care administration or Physician office administration
• Minimum Experience: 2- 3 years of Patient and Physician portals and EMH or EMR system experience, preferred
• Proficient computer skills, including Microsoft Office (Word, Outlook, Excel, PowerPoint).
• Proficient in patient and physician portals and EMH or EMR systems.
• Ability to use independent judgment and initiative within established policies and procedures.
• Excellent communication skills, both written and verbal.
• Strong understanding of physician office operations, including interfaces and interdependencies between offices, health plans, and IPAs.
• Demonstrated flexibility and strong organizational skills with the ability to prioritize duties and effectively delegate tasks.
• Ability to maintain excellent relationships with internal and external stakeholders.
• Comprehensive knowledge and excellent customer service skills related to the complexities of physician practices.
• Experience in customer service, physician relations/outreach, payer relations desirable.

You Share our Mission & Values 

• You are passionate about improving the healthcare experience and want to be part of the Altais mission.
• You are bold and curious– willing to take risks, try new things and be creative.
• You take pride in your work and are accountable for the quality of everything you do, holding yourself and others to a high standard.
• You are compassionate and are known as someone who demonstrates emotional intelligence, considers others when making decisions and always tries to do the right thing.
• You co-create, knowing that we can be better as a team than individuals. You work well with others, collaborating and valuing diversity of thought and perspective.
• You build trust with your colleagues and customers by demonstrating that you are someone who values honesty and transparency.

Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. 

The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate’s qualifications, skills, experience, and geographic location. This base pay range is specific to California and can vary based on Bay Area, Metro LA, and Greater California regions which may not be applicable to other locations.

Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our ‘CPRA Privacy Notice for California Employees and Applicants’ to learn how we collect and process your personal information when you apply for a role with us. 

Physical Requirements: 

Office Environment – roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork – Activity level: Sedentary, frequency most of workday. 

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws. 

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