Product Manager

Position description

Documented is dedicated to publishing journalism for and about New York City’s immigrant communities and the policies that affect them. We publish vital, actionable information for asylum seekers and undocumented immigrants living in New York and beyond, as well as hard-hitting and impactful news investigations that have driven policy changes in the city and state. Our work has been referenced by The New York Times, The Washington Post, in federal lawsuits, at the New York City Council and many other places. 

The role: Documented is seeking a Product Manager to execute our ambitious product development goals and initiatives and enhance how we deliver content to New York’s immigrant communities, and the people who work with and care about them, across multiple platforms and languages. Reporting to the Chief Product & Education Officer, you’ll be responsible for working on our digital products that connect our journalism with Caribbean, Chinese, and Latin American New Yorkers, as well as the influential people who work with them. 

This is an ideal role for someone with transferable skills from fields such as technology innovation, project management, journalism, marketing, research, and/or UX design, who is eager to develop their career in product management. You will collaborate with cross-functional teams to ensure products meet user needs and work efficiently. 

Essential Responsibilities:

• Work and maintain a portfolio of products that exist under the Documented brand. 

• Co-lead the development and execution of Documented’s product roadmaps. Iterate based on insights from data, user research or any other source.

• Work with the Chief Product Officer to set and communicate organizational  priorities and goals, and define and scope projects in collaboration  with stakeholders.

• Write product requirement documents and engineering/design tickets related to new features.

• Establish and track key performance indicators for select digital products.

• Manage relationships with technical vendors and partners.

• Collaborate with editorial, development, special projects, development and/or operations teams to identify opportunities for new products and features.

• Focus on user experience for both our end readers and our colleagues  who use the tools that create our journalism.

• Collaborate with Community Correspondents on user research efforts via surveys and user interviews.

• Web design and usability: Manage and optimize our website to provide a positive user experience and increase reader engagement.  

• Work with the Chinese, Latino and Caribbean communities on their engagement products, ensuring excellent user experience and engagement. 

• Excellent communication and collaboration skills with both technical and non-technical colleagues.

• Ability to work effectively in a cross-functional team.

• Strong problem-solving  skills and adaptability to changing needs.

• Passion for community-driven initiatives.

Qualifications

• 2 years of experience in digital product management, preferably in media.

• Strong technical background with understanding of web technologies and content management systems

• Experience with analytics tools and data-driven decision making

• Track record of successful product launches and optimization

• Experience working with multilingual content delivery systems

• Strong project management and communication skills

• Knowledge of product frameworks preferred.

• Experience with WordPress, Parse.ly, Google Analytics 4, Mailchimp.

• Knowledge of social media platforms. 

Compensation and Benefits:

The base salary for this position starts at $90,000 + depending on qualifications. The actual base pay offered is dependent upon many factors, such as: transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Medical and dental benefits and four weeks paid time off are provided. This job is a remote position with access to our New York office. We highly value lived experiences in the issues we cover as a news organization. 

Application instructions

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