Retail & Admissions Supervisor x 2 – One role at IWM London and one role at HMS Belfast

As a member of the Retail and Admissions team you will be in a key, customer facing role, welcoming visitors to the museum, providing them with detailed information and consistently delivering the highest standards of customer service. A strong drive for achieving sales targets and the confidence to approach visitors and actively sell a wide range of products is essential. In addition, you will support the Retail and Admissions Manager and Deputy Manager in all aspects of the day to day running of the operation at HMS Belfast or IWM London. You will be responsible, with the rest of the management team for ensuring every one of the retail and admissions assistants are delivering exceptional customer service, hitting team and individual Key Performance Indicators (KPIs) and following up on performance issues if they arise in a timely and professional manner.

HMS Belfast is a historic Royal Navy Second World War cruiser. Opened to the public on Trafalgar Day, 21 October 1971, HMS Belfast now attracts over 300,000 visitors each year.

The branch charges an admission entry fee and manages the arrival of pre booked groups. The Retail and Admissions operation comprises a ticket desk and shop, with the possibility of pop-up shops in historic locations around the ship.

IWM London attracts over 1 million visitors each year. The branch does not charge an admission entry fee but does host a number of charging special exhibitions each year. The Retail and Admissions operation offer is split across three distinct, permanent shop locations as well as an exhibition shop.

Please note that there are two roles, one position based at IWM London and one at HMS Belfast. If you have a branch preference, please add this in your supporting statement.

For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.