Duke University

Occ Summary

Perform a variety of security and safety related functions while involved in the safeguarding of students, employees, visitors, patients and property. Creates and maintains a non-escalating environment for all patients, visitors, and staff.

Work Performed

Serves as a professional representative of Duke Health, always striving to create professional first impressions by: Showing respect through verbal etiquette (in person, telephone, and otherwise).Demonstrating a sense of urgency when helping customers to solve problems. Communicating concern (i.e., through facial expression, tone of voice, word content, and body language) to patients, visitors, and staff. Communicating effectively and respectfully via two-way radio, computer, email, telephone and via verbal communications within the department, with other departments and agencies, as well as with hospital staff, visitors, and patients. Maintaining a professional appearance, consistent with policy. Patrol and monitor premises, on foot and motorized conveyance, to provide incident prevention and detect signs of criminal or suspicious activity. Respond promptly to, investigate, and properly document calls for service in accordance with applicable policies and procedures, including but not limited to: Alarms Assisting with patients Directing vehicle & pedestrian traffic Emergency medical assistance Motorist assistance Parking violations Protective escorts Suspicious circumstances Unlock/lock doors Deescalate difficult situations by remaining calm, being empathetic and maintaining impulse control. Responds to patient intervention calls, interacting with patients in the safest, most therapeutic manner; if needed, physically restrain volatile and combative patients when de-escalation does not work, consistent with training. Maintain a weapons-free environment: Controls patient and visitor entry into the Hospital facility. Effectively, professionally, and politely confirms appropriate access into any area of the hospital through seeking proper authorization or identification. Operate detection and electronic monitoring devices to prevent weapons or other contraband from being brought into the Hospital facility. Conduct searches of patient and visitor property to detect contraband Effectively patrols, monitors, visualizes, and scans all people during daily rounding for the possible presence of weapons. Takes appropriate action per department policy. All assignments require CPI certification, Vistelar and CPR. Maintain certification and eligibility. Some assignments may require PPSB (Private Protective Security Board). Maintain certification and eligibility. Understand and apply CMS guidelines in restraining patients and (for some assignments) using a TASER. Understand and apply the NC laws of self-defense and (for some assignments) using a TASER. Ensure compliance with University policies, including smoking rules and regulations and perform appropriate enforcement action. Perform simple vehicle maintenance procedures such as checking fluids and reporting mechanical or other problems to supervisors. Observe and report hazardous or unusual conditions. Effectively demonstrates knowledge of the physical layout of all appropriate facilities and grounds. Perform other related duties incidental to the work described herein. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Minimum Qualifications

Must have High School Diploma or GED. Must possess and maintain a valid North Carolina Driver’s License. Pass or achieve an acceptable score on all pre-employment screening. Pass an extensive background investigation. Continued employment is contingent upon successful attainment and ability to perform duties associated with job related certifications (CPR, IHASS, first aid, etc.) within the timeframe established by the department.


One year of experience preferably in a security related field.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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