Senior Director, Enterprise AI Infrastructure & ML Ops

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing 

As the Senior Director, Enterprise AI Infrastructure, Machine Learning Operations and AI Vendor Management, you’ll be responsible for providing robust AI Infrastructure and ensuring the scalable deployment of models. You’ll focus on overseeing the development and management of AI Infrastructure, manage vendor relationships, and govern AI-related vendors to ensure effective collaboration and alignment with CIBC’s strategic goals. This role will contribute to CIBC’s transformation by leading the product vision, strategy, and roadmap for AI initiatives that align with the bank’s growth objectives and enhance client experience. You’ll work in close collaboration with technology teams, business units, and stakeholders to ensure the successful delivery and adoption of AI products and solutions, ensuring alignment with the strategic goals of the supported business units. This role reports to the Head of Enterprise AI Platforms and Solutions, where you’ll have direct ownership responsibility for end-to-end AI Infrastructure, Machine Learning Operations, and vendor management.  

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.  

How you’ll succeed 

• Vendor Selection and Management:  Spearhead the comprehensive evaluation and selection process for a critical LLM mesh vendor provider, ensuring alignment with CIBC’s strategic objectives and technical requirements. Collaborate with cross-functional teams, including AI scientists, IT, procurement, and legal departments, to gather requirements, evaluate vendor capabilities, and ensure the selected LLM mesh vendor provider meets the diverse needs of the organization. Oversee the ongoing performance and relationship management of the LLM mesh vendor provider, ensuring that service levels, performance metrics, and contractual obligations are met. 

• AI Machine Learning Operations Infrastructure: Develop and execute the AI Machine Learning Operations infrastructure strategy, including architecture and roadmap to support the implementation and operation of AI initiatives across CIBC. Oversee the design, development, and maintenance of scalable and secure Machine Learning Operations infrastructure to meet the needs of various AI projects and initiatives. Optimize the performance and reliability of AI models in production, implementing best practices for monitoring and maintenance. 

• Innovation and Continuous Improvement: Drive innovation in Machine Learning Operations tooling and technologies, as well as evaluate and select AI infrastructure and Machine Learning Operations tools and technologies, ensuring they meet the organization’s requirements. Stay abreast of industry trends and advancements in AI infrastructure and Machine Learning Operations, incorporating relevant innovations into CIBC’s practices. 

• Leadership and Collaboration: Provide leadership and guidance to the AI Infrastructure and Machine Learning Operations teams, fostering a culture of innovation and excellence. Collaborate with AI Spokes to ensure their infrastructure needs are met and support their AI initiatives effectively. Partner with AI COE teams to leverage data for product innovation. 

• Compliance and Governance: Ensure compliance with regulatory requirements and industry standards in the development and operation of AI infrastructure. Oversee supplier governance strategy for Machine Learning Operations vendors, ensuring high service quality and compliance with contract terms and conditions. 

 

Who you are 

• Strong understanding of AI technologies: You have a strong understanding of AI technologies and their application within the financial services industry. 

• Proven experience in AI Strategy and Development: You have the ability to lead from conception to launch, all aspects of AI development and infrastructure 

• Excellent communication and leadership skills: You have the ability to influence and drive consensus among diverse stakeholder groups. 

• Strategic thinker with a results-oriented mindset: You are focused on delivering high-quality products that meet client needs. 

• Ability to navigate complex environments: You can manage multiple priorities effectively. 

• Values matter to you: You bring your real self to work and you live our values – trust, teamwork, and accountability. 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 16th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Artificial Intelligence (AI), Artificial Intelligence Algorithms, Artificial Intelligence Technologies, Cloud Applications, Cloud Computing, Cloud DevOps, Cloud Infrastructure, Data Quality, Data Security, Infrastructure As Code (IaC), Infrastructure Engineering, Microsoft Azure Cloud Services