Senior ICT Officer

You’ll contribute to ending world hunger by …

The ICT Officer will support the establishment, management, and optimization of the ICT infrastructure for Action Against Hunger’s mission in Sudan. This role aims to ensure reliable and secure ICT systems that enable effective communication and support for humanitarian efforts.

Key activities in your role will include

Objective 1: Manage the country office’s computer fleet (20%)

• Ensure compliance with ICT standards on workstations (Kit Log).
• Ensure compliance with the operating rules of the antivirus, its update on the workstations, its monitoring.
• Install the AAH package on all new devices to be used by newly recruited staff.
• Create new AAH accounts for newly recruited staff.
• Ensure the maintenance of computers and check monthly that preventive and corrective maintenance tasks have been carried out.
• Follow up on and Mmonitor the maintenance and repair of all ITC equipment by any third-party providers.
• Anticipate and identify ICT equipment needs in connection with his/her line manager, participate in the development of budgets and place orders.
• Report to the hierarchy any problem related to the management of ICT equipment.
• Ensure the follow-up of any external service providers (maintenance and repair services, etc.).

Objective 2: Manage the ICT Infrastructure (20%)

• Install and maintain the local networks of the country office according to the standards (kitlog), guaranteeing a continuous and stable connection that is adapted to the needs of the office staff.
• Check that network equipment is working properly.
• Supervise the data backup system (backup policy).

Objective 3: Ensure continuous means of telecommunication (internet, radio, satellite) (25%)

• Monitor and guarantee the correct functioning of all means of communication at the coordination office and across all bases, including internet, mobile phones, radio and satellite telephones.
• Carry out regular tests on the use of these communications channels and devices.
• Act as focal point with all local telecommunications providers (Internet, fixed and mobile telephony, etc.) and ensure the cost-efficiency and the rationalization of associated costs.

Objective 4: Provide user support & training (25%)

• Train users in the proper use of ICT resources, the ICT basics and compliance with security rules upon arrival and at regular intervals.
• Provide users with training on equipment and applications.
• Respond to daily technical support requests.
• Provide troubleshooting support to the entire mission with regards to internet access, access to AAH platforms and hardware issues, as well as providing tips and suggestions on good practices and productivity tools.
• Provide in-person support at base level whenever possible; guarantee remote support otherwise.
• Report the problems encountered and the suggested solutions to the Logistics Coordinator.
• Ensure the identification of training needs, the development of training materials and their dissemination, in coordination with the HR department.

Objective 5: Produce reports, analysis and improvements (10%)

• Carry out a monthly inventory and update the equipment list and inventory list for all ICT items in the Coordinaton office; coordinate with base logistics staff to ensure ICT items (and their users) anre integrated into the mission equipment list on a monthly basis.
• Support the Logistics Coordinator in managing donated equipment at the end of any contracts in compliance with internal and donor regulations.
• Generate monthly reports on the use, capacity and issues of the ICT and internet network; ensure that the logistics department can capitalization on the data obtained from these reports.
• Propose the implementation of ICT resources improving the work efficiency of users in accordance with the standards.

Do you meet the profile required criteria?

• Bachelor’s degree in information technology, Computer Science, or a related field. A Master’s degree is a plus.
• Proficiency in network management, cybersecurity, and software applications
• Familiarity with cloud services and data management systems.
• Minimum of 3 years of experience in ICT support or related roles, preferably in a humanitarian or development context.
• Experience with various IT systems and software, including but not limited to: Network infrastructure (LAN/WAN), Cybersecurity tools, Office productivity software (e.g., Microsoft Office)

Our remuneration package:

• Based in: Sudan – Port Sudan – The Capital office
• Position length: 1 year (renewable based on Evalution)
• Line manager: Logistic Coordinator.
• Salary: 1350 USD (Gross)
• Annual Leave: 20 days/ year
• Emotional care service at the service of the employee and family.