Senior International Billing Facilitator

Job title:

Senior International Billing Facilitator

Company

Brigham and Women’s Hospital

Job description

Reporting to the Operations manager, the International Billing coordinator is responsible for the financial management of international patient accounts. This Coordinator facilitates the billing process for third-party payors and for self-pay patients, including generating estimates, collecting deposits and payments, and conducting follow-up to the resolution of all accounts. This Coordinator will also support and coordinate the access and admitting functions of the IPC as required and/or assigned. All duties * Verifies financial information in various Hospital registration systems, including insurance/embassy elegibility and terms of coverage if applicable.

• Develops, estimates, and collects payments and deposits. Initiates transfer of funds to Patient Accounts, hospital foundations, and billing groups. Works in concert with Hospital Patient Accounts, hospital foundations, and physician billing groups.

• Receives and manages letters of guarantee from embassies.

• Notifies patients and physician offices of potential problems relative to deposit requirements.

• Prepares billing summaries and compiles claims for submission to patient and/or payor.

• Conducts follow-up and collection activity with third party payors, insurors, and/or embassies.

• Responds to all patient billing inquiries in a timely and professional manner. Facilitates payment from discharged patients, including generating receipt of payment. Generates request for patient refund, as needed.

• Coordinates the posting of funds to patient accounts in accordance with respective cash/check collection policies.

• Enters appropriate comments in all billing systems.

• Promotes a positive awareness of the International Program both within and outside the Hospital.

• Maintains patient confidentiality and privacy in accordance with Hospital policy, and HIPAA regulations by accessing patient information only to the extent necessary to fulfill assigned duties. Keeps all patient information private, confidential and secure. Properly secures, stores and discards all lists, reports, files and documents.

• Adheres to Customer Service Standards by demonstrating professionalism, alertness, helpfulness and receptiveness to all patients, visitors and other staff members.

• Performs special projects as assigned.

Qualifications

Excellence in customer service skills

• Effective communication and interpersonal skills to successfully interact with internal and external customers

• Detail-oriented with Effective organizational and problem-solving skills

• Strong analytical skills

• Ability to manage multiple tasks/projects simultaneously

• Must be able to act with minimal supervision, notice or direction to complete work and identify/resolve problems by utilizing billing knowledge and experience.

• Demonstrated proficiency with a variety of automations, including but not limited to Epic, Microsoft Word, Excel, Email and electronic data processing skills

• Proactively work on tasks

• Must be able to demonstrate expert knowledge of key processes while demonstrating a complete understanding of where each job within Patient Financial Services fits into the overall mission of the organization.

• Established as a dynamic and positive team player, able to work independently and in a group/team setting

• Must be able to develop training curriculum and conduct training sessions as needed

 Adapt positively and with ease to changes in the work setting

Associate’s degree required, Bachelor’s degree preferred

1 – 3 years experience in health care field preferred

1 – 3 years experience in accounting or relaed field preferred

Expected salary

Location

Boston, MA

Job date

Wed, 13 Dec 2023 01:26:05 GMT

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