Senior IT and Finance Assistant

The post is attached to the Operations work unit in the ILO Country Office (CO) for Argentina. This work unit is responsible for providing technical advice to the tripartite constituents (government, employers’ organizations and workers’ organizations).

Main objective

As a member of the team, the position holder will provide senior level user support and will be responsible for executing, completing and/or overseeing standard information and communications technology (ICT) support services in an effective, efficient and customer-focused manner. The work will be performed in a variety of capacities including providing end-user support, managing Active Directory (AD) objects, managing and maintaining office equipment, organizing and maintaining data on shared drives, supporting software deployments, and monitoring and supporting local area networks (LANs) and wide area networks (WANs). The work requires proper application of IT-related rules, regulations, policies, procedures and guidelines. The position holder will provide input to improve IT services.

The post holder will provide senior level support in the area of ​​finance and will be responsible for executing, completing and/or monitoring the delivery of specialized support services in the area of ​​financial management in an efficient, effective and customer-oriented manner. The post holder will perform a range of administrative actions related to the financial operations of the Office. His/her work will include the use of the enterprise resource planning system. The post holder will ensure the proper application, interpretation and adaptation of established rules, regulations, policies, procedures and guidelines related to finance. He/she will also evaluate and provide ideas for improving the design of financial services and related processes.  

The post holder will work under the supervision of the Chief Operations Officer. This supervision will focus on the delivery of services and ensuring that agreed results are achieved. Supervision will focus on ensuring that work is done in a coordinated manner and is executed in accordance with regional IT guidelines and integrated with related services within the established timeframes. Assigned tasks will be carried out with minimal supervision, as the post holder will have a high degree of autonomy. Work will be reviewed for the feasibility of recommendations and the correctness of final results. For non-routine and complex issues, the post holder will make recommendations to the designated IT Officer of the regional office and seek approval. Work requiring the handling of complex and sensitive financial matters, including matters affecting other related activities of the work unit, will also be reviewed.

Work relationships

Internally, the incumbent will liaise with relevant staff and managers in the field offices, project sites, regional office and headquarters to provide ICT support and guidance in resolving non-routine issues and problems with the delivery of related services in accordance with applicable standards, and financial guidance and support in resolving complex issues in accordance with applicable regulations. The incumbent will regularly liaise with the designated IT Officer of the regional office and the regional finance unit to seek and receive guidance from him/her.

Externally, the incumbent will primarily liaise with ICT service providers, banks and counterparts in UN agencies and other international organisations to ensure coordination and follow-up on outstanding issues. The incumbent will communicate relevant information, anticipate potential ICT issues that may arise and contribute to resolving complex issues related to the provision of financial support.

IT Core Roles and Responsibilities

• Undertake and complete a variety of IT support functions related to software and hardware deployment, shared drive data organization and maintenance, Active Directory (AD) object management, Local Area Network (LAN) and Wide Area Network (WAN) support, and end-user support, ensuring compliance with applicable standards.
• Troubleshoot desktop devices and applications (on-site and with telecare technologies) within established reporting lines. Write user guides and operating manuals, and provide support and training to end-users. Generate incident tickets describing technical issues, including technical incidents with external service providers, and follow up to ensure resolution.
• Stay up-to-date on evolving ICT rules, regulations, policies, procedures, guidelines and processes. Evaluate working methods and processes and propose IT improvements to the regional office’s designated IT officer. Provide guidance and training to staff members to build knowledge and emphasize the need to comply with ICT standards. Participate in ICT-related meetings and workshops. Monitor and guide the execution of ICT-related support tasks.
• Based on information provided by HR and/or responsible office staff, manage (create, update and close) user accounts in accordance with the contractual status of the staff member. Store and update user information in the AD and verify its accuracy regularly. Review and clean the AD to remove unnecessary objects and ensure licensing compliance.
• Manage the replacement and maintenance of hardware and software. Install the latest image on official ILO PCs and ensure that official anti-virus software is installed. Clean personal computers (PCs) of viruses and spyware, as instructed by headquarters. Manage personal computer inventory by ensuring that all PCs are accounted for and that old equipment is removed from official inventory in accordance with headquarters recommendations. Ensure compliance with IT equipment standards. Deploy and configure official mobile phones and tablets. Configure PCs to run the ERP system and other operational applications.
• Ensure efficient organization and updating of data. Grant access rights to file systems and applications through groups based on established naming conventions and standards. Clean up file systems. Inform staff members about the maximum storage capacity of email accounts and the file system and help them to respect these limits. Help users delete files with personal data and unnecessary duplicate data. Back up application data stored in non-centralized infrastructures in accordance with applicable standards.

optional section only if necessary

• Ensure that software on office computers is licensed and maintained. Deploy software through System Centre Configuration Manager (SCCM) and create and use test plans to control the quality of software and new releases. Create SCCM Group Policy Objects and application packages. Uninstall inappropriate software. Remove and replace software as it becomes obsolete. Troubleshoot operational and cloud application performance issues, with guidance from the regional office designated IT officer as required.
• Monitor the Internet consumption of the office through usage statistics. Assist regional and/or Headquarters ICT teams in resolving complex connectivity issues. Monitor excessive bandwidth consumption and seek guidance from the regional office designated IT officer as appropriate. Provide input, generate reports, extract, compile and present data required to prepare analyses and notifications.
• Monitor the continuous availability of the WAN Accelerator functionality on a daily basis. Install WiFi access points and configure network switches in a secure manner and in compliance with applicable network architecture standards. Ensure that the physical environment (electricity, ventilation, cabling, insulation) is suitable for installing the firewall, WAN Accelerator, Internet access points, network switches, servers and any additional locally managed storage devices.
• Provide other IT support services, including installing videoconferencing equipment and arranging logistics for the installation of IT equipment to support meetings.
• Perform other related duties as assigned.

Minimum requirements:

Training:

• Completed secondary education. Training in a range of IT user support services areas.

Experience:

• A minimum of six years of IT experience in a range of support roles.

Languages

• Excellent command of Spanish. Practical knowledge of spoken and written English.

Source: https://jobs.ilo.org/job/Buenos-Aires-13_-Asistente-superior-de-tecnolog%C3%ADas-de-la-informaci%C3%B3n-y-finanzas-G6/1168695601/