Senior IT Officer

World Bank Group




ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.

The ITSDT Unit (Data Science & Digital Platforms) within the ITSOC department (Operations & Corporate) department in ITS is seeking a Senior Product Leader to lead the Power Platform Operations team. The Product Leader will ensure that the World Bank is effectively able to use and operate the Power Platform for effectively while keeping the environment secure and well-managed.

  • Client Outreach & Developer Services: engaging with the clients who use the Power Platform to help them use the platform effectively.
  • Platform governance, engineering, and operations: Operate the Power Platform keeping security, resilience, and good practices in mind.
  • Solution Advisory: Support application teams in the design and troubleshooting of their solutions when using the Power Platform and related components.
  • Cost and Capacity Management: Ensure platform costs and licenses are managed effectively.
  • Procurement and Vendor Engagement: Work closely with Microsoft and other product vendors to represent the World Bank’s interests.
  • Team and Program Management: Manage the platform team to deliver the work program, including budget planning.

Specific Job Responsibilities include:

  • Client Outreach: Ensure key stakeholders and clients are well informed about the platform, with periodic updates and a well-structured knowledge management approach.
  • Governance: Implement appropriate governance to manage platform components through the full lifecycle management from onboarding to exit while implementing appropriate controls.
  • Platform Engineering: Ensure the power platform landscape is designed and implemented with security and resilience in mind; conduct reviews and assessments, including leveraging external vendors. Be able to benchmark platforms and solutions for performance etc.
  • Security and Risk Management: Coordinate with application teams to design their solution landscape and work closely with them and OIS to coordinate application security reviews, ensuring that applications conform to enterprise security practices.
  • Cost and Capacity Management: Ensure platform costs and licenses are managed effectively.
  • Platform Operations: Manage the inventory of power platform assets, managing upgrades and other maintenance as needed by coordinating out needed upgrades & and other maintenance; work with different teams to assess the impact of security-related tasks such as Zero Trust, SASE, network on the platform; implement cost and capacity monitoring; optimization and inventory management.
  • Provisioning & Support: Ensure that the provisioning resources for applications is timely while conforming with requisite process frameworks like ITIL.
  • Ensure compliance with ITIL and other processes; periodically evaluate compliance processes, identify process improvements, and provide recommendations for addressing systemic issues. Document and update management procedures as required.
  • Solution Advisory: Support application teams in the design and troubleshooting of their solutions when using the Power Platform and related components.
  • Internal Stakeholder Engagement: Manage and lead ITSOC engagement with other key functions with ITS, such as with OIS, infrastructure, monitoring, ICAM, and others for Power platform-related issues.
  • Procurement and Vendors – Ensure alignment and partnership with key vendors, establishing strong linkages with their service and product teams to support OC activities; implement procurement (RFPs, etc.) for new products/platforms as needed.
  • Team and Program Management: Manage the platform team to deliver the work program.
  • Use evidence-based approaches (i.e. data analysis) to analyze situations and make decisions.

Selection Criteria:

  • Master’s degree with 8 years of experience OR equivalent combination of education and experience in relevant disciplines such as Computer Science, Electrical Engineering
  • Certifications: Relevant certifications are highly desirable.
  • Platform: Experience managing and supporting MS Dynamics or Power Platform for at least 2 years. Understanding of platform performance, benchmarking, reporting and monitoring.
  • Application development experience in MS Dynamics Power Platform for at least 5 years.
  • Integration & ETL: Experienced in Power Platform integration and ETL including with tools like SSIS, North52, ADF etc.
  • Agile: Experience in Agile/SCRUM based development and collaborate with Product Managers
  • Analysis and Reviews: Has hands-on experience in conducting and facilitating reviews of the Power Platform, performance, licensing, and other related aspects.
  • Security and Risk Management: Deep understanding of Power Platform application security architecture and implementation for highly sensitive applications. Understanding of security of the overall Power Platform.
  • Costs and Utilization: Understanding of cost and utilization of the power platform and conducting deep analysis and monitoring of capacity utilization.
  • Solution Advisory: Has handled at least Support application teams in the design and troubleshooting of their solutions when using the Power Platform and related components.
  • Procurement and Vendors has worked with vendors to ensure ongoing engagement with product and support teams. Has experience in product or services RFP development, evaluation, and onboarding.
  • Has used data and evidence-based approaches to analyze situations and make decisions.
  • Cloud: Knowledge and experience of cloud-based platforms (Azure or AWS).
  • Licensing: Has a deep understanding of the Power Platform licensing model and has used it to manage licensing in large enterprises (> 5,000 seats of Power Platform); understands approaches to use licenses optimally.
  • Demonstrated experience of working and navigating in large and matrixed organizations with multi-layered governance structures, complex IT landscapes, and diverse client bases.
  • Actively seeks and shares knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear and organized manner.
  • Organized, agile, persistent, and proactive.  Ability to work and juggle multiple tasks within tight deadlines.
  • Delivers information effectively in support of team or workgroup. Good writing and editing skills, with a strong command of English and an ability to convey complex ideas in a clear, direct, and lively format.
  • Proven ability to collaborate with other team members across boundaries and contribute productively to the team’s work and output, demonstrating respect for different points of view. Able to use strong interpersonal and teamwork skills to cultivate effective, productive client relationships and partnerships across organizational boundaries.
  • Able to take personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so.





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