Senior Manager, International Member Relations

Position description

If you are passionate about the ability of American business to improve lives, solve problems, and strengthen society, the U.S. Chamber of Commerce is the place for you. As the world’s largest business organization, we believe in building a future that gives everyone the opportunity to pursue a better tomorrow. We make it our job today–and every day–to build the strongest relationships possible among the American people, business leaders, and elected officials in Washington, D.C., state capitals, and countries around the globe. For them and the businesses we represent, the U.S. Chamber is a trusted advocate and partner.

We are driven by the pursuit of innovation and partnership and hold ourselves to the highest standards. Our commitment to our members is matched only by our commitment to our employees. As part of our team, we will support your long-term career development while delivering relevant learning opportunities. We will empower you to lead, develop deep expertise, and find new approaches to solving the toughest challenges.

Position Overview:

The U.S. Chamber of Commerce seeks a member relations professional to lead engagement with high-level members, manage day-to-day C-suite relationships, and identify and cultivate new revenue and membership opportunities within the International Division. Leading a multi-industry portfolio, the Senior Manager will engage government relations and C-suite executives of leading companies to develop deep partnerships and leverage those relationships to deliver member value and drive revenue growth.

The ideal candidate will demonstrate superior relationship management skills and have extensive experience and expertise in partnering directly with C-suite executives to understand goals and deliver opportunities.

Responsibilities:

• Provide strategic and operational support across the senior vice president’s portfolio, helping advance high-level relationship management, member engagement, and executive alignment efforts.
• Oversee a personal portfolio of Chamber members in a given industry or industries, leading the strategy and engagement with portfolio member accounts.
• Support new business growth within the industry portfolio. Contribute to prospecting efforts by identifying and qualifying potential members, supporting outreach strategies, and helping position the Chamber’s value proposition to new audiences.
• Oversee day-to-day tracking of invoices, team follow-ups, and financial alignment to maintain and grow core performance using the Salesforce platform and other tools.
• Meet or exceed annual revenue and retention goals within the portfolio and support the development and implementation of an integrated and strategic revenue plan to grow existing accounts.
• Collaborate across departments to drive execution of key initiatives, ensuring alignment between membership, policy, communications, and other teams on shared goals and deliverables.
• Work creatively and collaboratively with policy expert colleagues to constantly identify new areas of interest for members throughout the Chamber’s advocacy offerings, deliver contracted benefits, deepen overall engagement, and unlock additional areas of investment.
• Organize, prioritize, and drive complex projects to completion, ensuring all milestones and deliverables are met on time and within scope.
• Use cross-functional collaboration, clear communication, and proactive problem solving to keep teams aligned and projects on track.

Qualifications:

• Bachelor’s degree and 5+ years’ experience in fundraising/sales or member or client relations.
• Past work experience in professional services, political fundraising, a membership organization, government affairs, a communications agency, or a media company is preferred.
• Direct revenue responsibility.
• Superior relationship management experience and sales skills.
• A strong client service ethic.
• Strong presentation and persuasion skills.
• Confidence when conversing with C-suite leaders from large corporations in a business development capacity.
• Excellent written communication skills and a dedication to detail and accuracy.
• Deep intellectual curiosity and a passion for policy, with an ability to unpack complex topics and turn them into digestible, compelling sales opportunities.
• Ability to effectively articulate the Chamber’s value proposition to our members, with an interest in politics and policy and an appreciation for the contributions that the Chamber makes to the business community at large.
• Demonstrated ability to engage and understand stakeholder issues impacting prospective member industry(s)/organization(s).
• A growth and learning mindset characterized by an openness to challenging assumptions at the organization and personal levels.
• An entrepreneurial mindset marked by an eagerness to contribute to department-wide transformation and new opportunities.
• Strong techniques around guiding sales messaging with diplomacy, tact, and sensitivity for a range of audiences.
• Organizational and business savvy.
• Data-driven approach to utilizing a CRM, such as Salesforce, to track progress, identify trends, and grow engagement.

The salary range for this position is $81,066.00 to $85,000.00. The actual salary paid for this position will vary based on market data, an applicant’s qualifications, relevant degrees, certifications, and other factors. Our full-time employees are eligible for benefits, including health care, vision, dental, retirement, and paid leave.

Application instructions

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