Senior Pipeline Officer

Job Overview/Summary: The Senior Pipeline Officer (SPO) is an integral part of the RSC Asia Pipeline team, responsible for monitoring, quality control (QC) and facilitating follow-up for the RSC Asia Malaysia pipeline. The Senior Pipeline Officer (SPO) facilitates pipeline review, QC, case updates (including deferrals), and follow-ups with referring entities on behalf of refugee applicants to the USRAP. 

Major Responsibilities: 

• Maintain a senior level understanding of, and ensure all work is in adherence to, current USRAP policy and the Cooperative Agreement. 

• Maintain senior level knowledge of background information relevant to specific caseloads in the RSC Asia pipeline. 

• Perform advanced quality control, case updates and follow-up to unstick and/or ready cases for the next stage in processing coordinating with other processing departments as needed. 

• Draft clear and concise deferrals and update START Action Items and statuses accordingly. 

• Be able to use START filters to identify cases on partner holds or otherwise in need of Pipeline Team action and correctly assign follow ups to others via START. 

• Assist the Pipeline Managers to monitor and/or assist in needed follow-up action needed on special caseloads, including, but not limited to Minors, P3s and FTJ-Rs, as needed. 

• Assist the Pipeline Manager to monitor RSC Asia’s deferred caseload in Malaysia to ensure all are deferred for the correct reason and that routine follow-up is facilitated as needed. 

• Ensure a high level of error detection at QC check points in accordance with USRAP guidelines and the cooperative agreement, keeping the relevant Pipeline Manager routinely aware of developments in daily caseloads, including any policy clarification needs. 

• Respond to case-specific inquiries from other RSC staff, RAs and referring partner organizations as required. 

• Other duties as assigned by supervisor. This can include follow-up with refugee applicants and could involve group or independent travel to the field.

Key Working Relationships: 

Position Reports to: Pipeline Manager 

Position directly supervises: N/A 

Other Internal and/or external contacts:

Internal: All Thailand, Bangladesh and Malaysia RSC Asia staff 

External: RAs, Community Sponsorship Hub, UNHCR, and local partners as required 

Minimum Qualifications:

Job Requirements: 

Education: 

• University degree in any field.  

Work Experience: 

• At least two years of relevant professional experience with data entry/management experience is required. 

• Previous data collection and interviewing experience preferred. 

• USRAP processing experience and/or experience working in the humanitarian aid/refugee assistance field is highly preferred. 

• Previous work in a multicultural environment is preferred. 

Demonstrated Skills and Competencies: 

• Ability to do advanced quality check on cases utilizing Tableau reports and START filters. 

• Meticulously attentive to details. 

• Ability to multitask, work effectively under pressure and manage repetitive work. 

• Strong communication skills with a demonstrated ability to professionally interact with partners, beneficiaries, and interpreters. 

• Excellent report writing skills; ability to produce grammatically correct, error-free reports in accordance with USRAP guidelines and the cooperative agreement. 

• When required, ability to assist in providing necessary guidance and support to co-workers. 

• Team-oriented yet able to think and work independently. 

• Flexible and able to work in a fast-paced, multi-cultural environment. 

• High level of professionalism while carrying duties per the SOPs (ie. integrity and confidentiality). 

• Ability to perform interviews and data collection through good listening and analytical skills. 

• Willingness and ability to travel to and work in remote locations such as refugee camps. 

Language and Computer Skills: 

• Excellent verbal and written English language skills. 

• Computer Literacy – high level of competence in Ms Office i.e. Word, Excel, and PowerPoint, Outlook. 

• Proven advanced data entry skills with extreme accuracy, attention to detail, and self-checking abilities. 

• Ability to type 40 words per minute. 

Working Environment: This position is based in either the RSC office in Bangkok, Thailand (Thai nationals) or the RSC Sub Office in Kuala Lumpur, Malaysia (Malaysian nationals), but may occasionally require national and/or international travel. This position will work closely with other members of the Pipeline & Reports Team, based in Thailand and Malaysia. 

The employee is required to adhere to the “IRC Way” for professional conducts, as well as to comply with all relevant Policies and Procedures while carrying his/her duties. All other employee terms and conditions shall be asper stipulated in the Employment Contract and/or Employee Handbook.