Software Engineer, New Hiring Experience

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That’s why we’re building the only app homeowners need to effortlessly manage their homes —  knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we’re creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

• Available nationwide in every U.S. county
• 85 million projects started on Thumbtack
• 11 million 5-star reviews and counting
• Pros earn billions on our platform
• 1000+ employees 
• $3.2 billion valuation (June, 2021) 

About the NHX Express Team

The NHX Express team is on a mission to transform how we help homeowners confidently understand their needs and what to do next. We focus on delivering the most seamless and supportive experience, enabling customers to diagnose problems and find solutions quickly. Our work directly supports fulfilling our promises to customers and professionals by creating systems that get more jobs done well, leading to sustainable monetization and growth.

Why Join Us?

At NHX, we solve the root causes of problems that homeowners and professionals face by creating top-tier experiences and systems. We use cutting-edge technologies, including Generative AI (Gen AI) and Large Language Models (LLMs), to build multimodal experiences that transform how users express their needs. By joining the Express team, you will have the opportunity to work with innovative tools that empower users, helping them express their challenges and discover solutions in entirely new ways. You’ll help us fulfill the promises we make to our customers, accelerating our most impactful projects and deepening our competitive edge.

You’ll be part of a team that brings clarity and motivation to users who may feel lost or overwhelmed, creating experiences that turn uncertainty into confidence and enabling homeowners to make informed decisions.

Our mission is to  Transform the way homeowners express their needs so they can confidently decide what to do next

What you’ll need

If you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we’re looking for someone excited to join the team.

• Minimum of 2+ years of experience in software engineering
• Fluent in at least one major programming language and would be able to switch between multiple languages. We mainly use Go, Python  with Swift, Kotlin and Java for our mobile apps
• Solid experience building software on top of relational & non-relational databases such as Postgres, MySQL, DynamoDB
• Write high quality, maintainable, testable code
• You can break down complex problems rigorously and understand the tradeoffs necessary to deliver great, impactful products
• You’re curious, you’re data-driven, you love to ask questions, and you think critically about problems
• You love delivering value to your users and your teammates through your work

Bonus points if you have

• Familiarity with building APIs for full fledged products
• Familiarity with LLMs, machine learning frameworks (Langchain etc), model performance monitoring & fine tuning
• You have experience with generative AI infrastructure and vendors
• You’ve demonstrated your ability to thrive in a fast-paced startup environment

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.

#LI-Remote

Benefits & Perks

• Virtual-first working model coupled with in-person events
• 20 company-wide holidays including a week-long end-of-year company shutdown
• Library (optional use collaboration & connection hub) in San Francisco
• WiFi reimbursements 
• Cell phone reimbursements (North America) 
• Employee Assistance Program for mental health and well-being 

Learn More About Us

• Life @ Thumbtack Blog   
• Virtual First Working Model
• Follow us on LinkedIn  
• Meet the pros who inspire us

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. 

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected]. 

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .